Program Specialist I

Texas A&M • College Station, TX

2d • $45,000 • Onsite

About The Position

The Center for Teaching Excellence (CTE) at Texas A&M University is seeking a motivated and detail-oriented Program Specialist I to join our digital learning team. This entry-level position is ideal for individuals seeking to launch a career in digital learning operations and is fundamental to ensuring a smooth and reliable experience for faculty and students using the university’s learning management system (Canvas) and associated tools. A successful candidate is a highly organized, detail-oriented problem solver with excellent communication skills and a strong commitment to customer service. They should also be comfortable working in a highly collaborative dynamic setting. Although no prior professional experience is required, a passion for technology, a collaborative mindset, and an eagerness to learn the operational side of a large-scale digital learning environment are essential for success. If you are a self-starter looking to build a career in a dynamic, service-oriented team, we encourage you to apply.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• No experience required.
• Strong interpersonal, organizational, and customer service skills.
• Ability to multi-task and work independently with minimal supervision.
• Ability to work cooperatively with others.
• Excellent verbal and written communication skills.
• Ability to maintain attention to detail and utilize sound judgment.
• Knowledge of word processing and spreadsheet applications.

Nice To Haves

• Foundational understanding of effective practices in leveraging learning management systems and associated learning technologies across various teaching modalities.

Responsibilities

• Assists in planning, developing, implementing, coordinating, and monitoring of assigned and specialized programs and services.
• Coordinates and assists with program communications, meetings, and materials including marketing materials.
• Assists in planning, developing, implementing, coordinating, and monitoring specialized programs such as conferences, seminars, workshops, and meetings to facilitate program goals.
• Assists in the development of policies and procedures for specialized programs and services.
• Monitors ticket queue, categorizes/prioritizes, and resolves known issues.
• Completes established checklist steps under defined procedures for Learning Management System (LMS) templates and shell provisioning.
• Assists in the preparation and maintenance of program and special reports and other documents including pulling basic ticket reports and maintaining trackers/spreadsheets.
• Creates, establishes, and maintains program files, databases, correspondence, and program materials and existing resources including webpages and request forms.
• Schedules sessions, manages registration, sets up online meeting spaces, publishes guides, and delivers “how to” demos using established slide decks.
• Supports other program staff in evaluating the success and impact of specialized programs.
• Attends meetings and conferences to discuss the progress of assigned programs.
• Serves as the first point of contact for program information and coordinates responses to requests for program information via ticketing system, email, and social media.
• Liaises with program participants to ensure all administrative processes are completed correctly.
• Communicates and collaborates with staff on assigned programs.
• Assists in researching comparable programs.
• Stays abreast of engagement trends, updates, and best practices by exploring the use of the learning management system and other tools at peer institutions.
• Participates in activities to enhance job skills and support a personal professional development plan in effort to sustain and evolve proficiency in digital learning environment effective practices.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees