Program Specialist I & II-Hybrid Work Model

Arapahoe County•Aurora, CO

1d•$22 - $29•Hybrid

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families.Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities. This is for multiple positions in both Littleton and Aurora. This is a hybrid position that combines remote work and in-office work. The CentrePoint Plaza positions will be at 14980 E. Alameda Dr., Aurora, CO 80012.The Arapahoe Plaza positions will be at 1690 W. Littleton Blvd. Littleton, CO 80120. This position requires remote and in-person training in our Aurora location. This training takes around three months. During the training, you will learn the rules and regulations of the Supplemental Nutritional Assistance Program and Medical Assistance. Depending on your team, you may be trained on additional programs. GENERAL DESCRIPTION OF JOB:The Program Specialist position conducts extensive interviews to determine initial and ongoing eligibility for County residents requesting public assistance. These interviews require asking for sensitive and personal information. The interviews are often interactive, i.e. entering client information into a complex computer system during the course of the interview. The information is extensive and must be analyzed against the numerous public assistance programs and their related regulations.

Requirements

Ability to deliver effective customer service and communicate with a diverse customer base, some of whom may be angry, difficult, and/or distressed customers or employees.
Excellent time management and organizational skills with the ability to effectively complete work in a timely manner to meet mandated processing guidelines in a high-volume, high-stress environment.
Ability to conduct an interactive interview by concurrently conducting verbal interviews and data entering pertinent information into required computer systems.
Ability to communicate professionally to establish and maintain effective working relationships with peers, customers, and management.
Ability to accept and adapt to changes in the work environment, priorities, and program rules and regulations and knowledge of public assistance programs and their specific regulations.
Accountability
Accessibility
Inclusivity
Integrity
High School diploma or GED equivalent
One (1) year of office clerical experience, including providing customer service.
Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Nice To Haves

Associate degree
Human Services experience in the private or public sector, specifically with an agency that determines eligibility for welfare resources.
Proficiency in speaking, reading, and writing another.
Ability to accurately type 70-80 WPM.
Strong software competency skills.
Superior attention to detail.
Self-directed initiative and strong follow-through.

Responsibilities

Makes referrals to customers needing other services such as mental health, housing, and/or domestic violence.
Assists customers with completion of applications; advises them of their rights and responsibilities; sends appropriate notices to customers.
Processes reported changes made by household and/or various caseload management reports.
Develops and maintains good communication with outside agencies.
Processes all applications, initial and re-determinations, within mandated time frames.
Establishes and validates claims for over payments.
Clears and responds to voice mail and Cherwell tickets according to the priority.
Refers cases with questionable household circumstances to Investigations Unit.
Attends on-going training to maintain/enhance knowledge and skills.
Shares information with other units, county, and state agencies as appropriate.
Updates case records based on current circumstances.
Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances.
Explains program requirements and services available.