Program Specialist, Energy Efficiency

ICF•Kansas City, MO

6d•$67,020 - $113,934•Hybrid

About The Position

Program Specialist, Energy Efficiency Hybrid - Kansas City Metropolitan Area (KS/MO) Ready to make a difference? Are you passionate about sustainability and making a real impact in communities? Join our team as a Program Specialist and support the delivery of residential utility programs that reduce energy use and lower bills—especially for underserved and disadvantaged communities. The selected candidate will support the planning and execution of our Energy Efficiency programs in the Midwest. As a Program Specialist , you will collaborate with implementation teams to ensure high-quality installations and exceptional customer service; coordinate program delivery across operations, customer engagement, client communications, and quality assurance; manage subcontractors and drive operational efficiency; and build strong relationships with trade allies and community stakeholders aligned with energy efficiency goals. Why you will love working here Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs Investment in the community: Donation matching, volunteer opportunities Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning Any many, many more Ask your recruiter for more details! This is a hybrid position with a requirement to be in the local MO ICF office 1 - 2 times a week as well as limited travel

Requirements

Bachelor's in Business, Energy, Environment or related (or applicants can substitute one year of related experience for one year of education)
2+ years of professional experience in energy, consulting, program/project coordination and/or related experience
Must be able to pass a background check and drug screening

Nice To Haves

Understanding of HVAC systems, energy efficiency measures, and building performance
Previous sales or outreach experience, specifically with HVAC residential customers and contractors.
Experience and knowledge of residential energy efficiency
Certified Energy Manager or BPI credentials
Strong communication skills with a customer-first mindset, exceptional attention to detail, and excellent time management skills.
Experience with Microsoft Office Suite (PowerPoint, Word, Teams, Excel, and Outlook)

Responsibilities

Management of energy efficiency program performance, including internal operations, customer engagement, client communications, and quality assurance.
Drive operational efficiency to meet program goals.
Manage subcontractors, establish milestones and monitor adherence to program plans and schedules, identify program problems and develop solutions
Monitor and manage daily processes to ensure tasks are completed on time, resources are utilized efficiently, and workflows align with established standards. Escalate issues promptly by identifying risks or bottlenecks early and communicating them to the appropriate stakeholders for resolution.
Coordinate with program operations team to produce monthly program financial reporting and forecasting.
Coordinate with client and other stakeholders to ensure all program objectives are met, and adjust as needed
Build and maintain relationships with trade allies and community stakeholders aligned with energy efficiency initiatives.
Collaborate with regional and national ICF teams to provide national cohesiveness and bring efficiency & best practices to energy efficiency programs in Missouri.
Document and update program SOPs, process flows and workflow diagrams to ensure efficiency and consistency