Program Specialist 2 - Advising, Career & Transfer Services

Highline Community College Inc•Des Moines, WA

29d•Onsite

About The Position

The Program Specialist 2 is the primary staff responsible for ensuring the promotion, availability and networking of career and transfer related resources and information for students, faculty and staff. Career and Transfer services are integrated within the Advising Center, providing support to all phases of Highline's advising model (Entry Advising, Pathway Advising and Faculty Advising). The Program Specialist 2 works in close coordination with various campus stakeholders. The Program Specialist 2 is expected to participate fully as a member of the work unit, supporting other functional areas to facilitate the coordination and distribution of career and transfer services to Highline College students. This position is a classified full-time position, which is eligible for overtime. Schedule: Mon-Fri 8 a.m. to 5 p.m. and occasional evening hours. Modality of work: On-campus Salary Information: The salary range stated above reflects the starting step of Range 42 (Step A) and ending step (Step M) salary for this classified position and includes a 5% King County compensation provision. Based on salary placement of Step A, it will take 5.5 years to reach Step L on the salary schedule, 11.5 years to reach step M on the salary schedule. This does not reflect any contractual changes; legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.

Requirements

Effectively communicate orally and in written form
Experience with Microsoft Office and data and information systems
Demonstrated ability to communicate effectively with students from diverse backgrounds
Conduct public speaking with students, community members, industry professionals, faculty and colleagues
Experience in effective advising and counseling techniques
Prioritize projects and work in an environment with frequent interruptions
Maintain a professional demeanor during emotionally charged situations
Explain policies, procedures, rules, and regulations
Meet required timelines and organize detailed information about the program including student progress
Work independently with minimal supervision.
Associates of Arts Degree; AND
Two years of full-time experience in program coordination, administration and delivery, working in an educational or related setting;
Equivalent education/experience.

Nice To Haves

Bachelor's Degree or equivalent experience in Education, Student Development, or Social Work/Psychology or related disciplines
Experience working in higher education at a community college
Knowledge of career exploration, development and search best practices
Knowledge of transfer process
Experience in customer services
Experience with Watermark, VitaNavis, Handshake or any other student success and engagement platforms
Fluency in a language other than English.

Responsibilities

Respond to inquiries via email, phone, zoom, in-person and through career platforms
Introduce students to resources available throughout the college
Works collaboratively with other staff to assist students in academic pathways
Develops, facilitates, and delivers workshop content on various topics related to career and transfer
Aid students on obtaining career research and internships opportunities
Aid students on university transfer exploration
Deliver resume, cover letter, and mock interview services
Deliver personal statement and transfer application services
Navigate students through job search
Provide support services as it relates to career and university transfer
Develops a working knowledge of campus resources to triage and assist students
Serve as point of contact for students regarding career and transfer information and services.
Work collaboratively to create brochures, orientation materials, forms, and documents for distribution and/or presentation
Supports coordination of activities/events on career development and student employee resources
Supports plans events and trainings
Collaborate with college partners to develop and present career and transfer sessions
Independently research and stay updated on employment trends
Develop and maintain official communication to constituents on and off campus
Be an active member or representative of appropriate state councils
Provide specialized workshops and trainings related to resume writing, interview skills and other topics as assigned
Help students learn how to conduct online career searches and job searches
Maintain and respond to inquiries and issues through Highline's career support platform, Handshake
Maintain tracking log of delivery of workshops and services and providing a monthly outcome report
Develop and deliver career related event surveys to track outcomes.
Support the Program Manager with administrative tasks as needed
Provide routine administrative tasks, such as but not limited to answering Career and Transfer Services phone line and email
Function as the office front-line contact
Support Program Manager with office website maintenance as assigned
Help create and maintain career and transfer resources and preparedness tools
Direct and supervise student workers as needed
Support the functions of the Advising Center on an as needed basis
Other related duties as assigned.
Works collaboratively with other departments to facilitate and address student and program needs
Coordinate with faculty and staff on campus to keep transfer information and resources up to date.