Program Services Director

The Salvation Army Southern California

About The Position

Responsible for day-to-day management and supervision of the Community Assistance Center (CAC) services, including but not limited to emergency assistance, disaster case management, and Pathway of Hope. Duties include ensuring that appropriate client care in the following areas: client/family-centered case planning, care coordination, education, skill-building activities, case management, discharge planning, continuing care touch points as needed, and follow-up. In collaboration with the Director of the Community Assistance Center, provide orientation, onboarding, supervision, and training for new team members, student interns, and volunteers. Ensure compliance with program standards set by relevant regulatory and contracting agencies while leading efforts in ongoing quality improvement processes. Offer client and family services as needed, including individual and group education sessions and assessments. Coordinate with other agency supervisors to guarantee quality services and maintain continuity of care.

Requirements

Master’s degree in behavioral health field
Three years of clinical supervisory and/or program management experience or a minimum of four years of direct care experience in mental or behavioral health services, social work, and/or case management setting
Experience working with specialized populations for emergency assistance, crisis management, care or case coordination, emergency disaster services, houseless, ALICE population, offenders, and seniors
Effective administrative, clinical, programmatic, and supervisory skills and experience in use of community resources with a multidisciplinary team approach
Demonstrated professional and proficient leadership abilities, self-initiation, solution focused and strengths-based approach, sound management skills and attention to detail
Proficient verbal and written communication skills, maturity, sound judgment and adherence to unit policies and procedures, and proficiency in developing and adhering to approved budgets
Must be able to pass a criminal background check
If working in the vicinity of children, a criminal background check is required, with certification for Protect the Mission (PTM) policies and procedures
Personal vehicle and valid Hawaii Driver’s License
Knowledge of the unique issues of homelessness, poverty, and mental health disorders
Ability to work with diverse populations in a trauma-informed, sensitive and non judgmental manner
Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing
Ability to read, write, speak, and understand English
Proficient in Microsoft Windows and use of Word, Excel, Outlook, Teams, and PowerPoint.
Ability to develop rapport, trust, and confidence in client relationships
Ability to work independently and as part of a team
Ability to work well under deadlines and in a fast-paced environment

Responsibilities

Supervises the operation of Community Assistance Center program services by observing, monitoring, and evaluating job performance of team members, interns, and volunteers on a regular basis. Maintains supervision notes on team members being supervised.
Audits client care documentation, case management and continuity of care at least monthly through client chart reviews on WellSky and SAHelp and/or other related and required documents or platforms. Reviews client files and holds supervisory meetings with individual staff and student interns.
Participate in the screening, interviewing, and recruiting of program staff, interns, or volunteers.
In collaboration with the Director of the Community Assistance Center, provides staff with orientation and unit onboarding, and ongoing program-related training and Supervision regarding team member responsibilities and performance tasks; monitors staff scheduling and assignments, and conducts regular staff meetings.
Collaborate with team members to create development goals, document training hours, and deliver 90-day and annual performance reviews.
Works directly with intake staff and Director of the Community Assistance Center on applications and referrals for direct assistance and case management services.
Participates in utilization reviews and leads quality improvement processes.
Assigns incoming clients/families to staff caseloads. Works with the intake staff and the Director of the Community Assistance Center to ensure a smooth transition of incoming client cases.
Oversees the program client census and caseloads as it relates to budget and funding requirements.
Updates the weekly program schedules, groups, and/or related education services.
Collaborates with program staff and the Director of the Community Assistance Center to develop, review, and edit client-centered services and related curriculum, as needed.
Leads regular case consultation meetings with staff and the Director of the Community Assistance Center to determine appropriate and related services, interventions, assistance, referrals, and other supports for clients to meet program objectives and achieve goals on client-centered case plans.
Contributes to management team meetings and in-service training sessions as assigned by the Director of the Community Assistance Center.
Support the client’s spiritual growth by connecting them to a pastoral care representative.
Compile monthly statistical reports and provide client testimonials as required by the Division.
Coordinates with the Director of the Community Assistance Center on any Salvation Army National Social Services data reports and standards requirements.
Participates and contributes to strategic planning processes with the program and divisional leadership.
Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.
Respects, adheres to, and enforces client privacy guidelines (HIPAA, 42 CFR and relevant Pathway of Hope program requirements).
Assures Community Assistance Center staff comply with applicable standards and related policies of The Salvation Army and other regulatory agencies and funding sources.
Ensures that the program office and/or satellite sites are maintained in a clean, professional, and orderly condition, and according to Salvation Army expectations.
Other duties as assigned by the Director of the Community Assistance Center.