Program Services Coordinator- Bilingual

The Action Center•Lakewood, CO

1d•Onsite

About The Position

Join our nonprofit team and become an integral part of our mission to uplift our community! As a Program Services Coordinator with us, you'll play a pivotal role in supporting our efforts to provide essential services like food, clothing, and vital support to those in need. This part-time position is responsible for ensuring that the high standards of engagement and compassionate support of community members and volunteers occur daily by fully engaging with these diverse populations –assessing needs and offering a proactive response. This person will be a primary support for Spanish-speaking community members. This entry-level position involves very dynamic, active physical work associated with delivering program services and will interact with a diverse population of community members, often in distress, and will engage in assessment, de-escalation, and confident decision-making as needed. Additionally, this position will provide support to first-floor lobby volunteers. The part-time role ( 24-29 hours) offers daytime hours on weekdays with occasional weekend shifts. We provide flexible scheduling, making this a great fit for parents or college students, and we will work with you to find a schedule that meets your needs. This is an excellent opportunity to enter the nonprofit sector if you have customer service experience. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills

Requirements

High School/GED required Bachelor’s degree preferred with coursework in human services, social work, psychology, counseling, sociology, or related field experience.
Bilingual in Spanish and English required
At least one year of experience working with individuals representing diverse populations including those experiencing homelessness, living in poverty, experiencing mental health crises, and/or other vulnerable populations.
High level of situational awareness required; demonstrated ability to assess potential escalating situations and capacity to take appropriate and proactive measures to mitigate potentially disruptive situations
A high degree of emotional intelligence, compassion, flexibility, and a non-judgmental view of people experiencing a crisis
Ability to deal calmly, patiently, and effectively in potentially tense situations.
Experience working in a fast-paced environment and shifting gears to accommodate change.
Understanding of Trauma Informed Care
Mental Health First Aid certification (training will be provided if needed)
CPR/First Aid certification is required (training will be provided if needed). Must be willing and able to perform CPR and First Aid as needed.
Competency in setting personal and professional boundaries
Excellent organizational, crisis management, communication, and decision-making skills
Ability to exercise initiative, relate well with others, and build collaborations; ability to take direction while participating in a team environment
Must work independently and demonstrate flexibility in managing time
Excellent computer skills, including Word, Excel, Google, and databases

Nice To Haves

Experience working in partnership with volunteers is a plus.

Responsibilities

Assess and assist Spanish and English-speaking individuals and families seeking assistance with immediate needs requests and work with them to determine options for increased stabilization through the connection to appropriate internal services and external referrals, and navigation to other services.
Provide services ( such as, but not limited to - benefit sign-ups, resource consultation conversations, and grocery shopping support) to community members in English and/or Spanish, and in some cases, provide interpretation for other staff members and volunteers.
Monitor building flow throughout all service areas, responding to immediate crises and working directly with community members as the situation warrants. Engage in assessment, de-escalation, and decision-making as needed.
Become proficient in, and support volunteers in the use of computer-based management systems and databases as applicable.
Work in conjunction with other program services staff to ensure accurate data collection for all community members and services delivered.
Support the training of first-floor volunteers as needed in their work with and in the delivery of programs. This may include assistance in the self-select grocery, in the clothing bank, and general support in building operations related to serving community members.
Maintain regular and consistent communication with program services and volunteer management staff and volunteers
Document Incident Reports; identify and address safety issues, responding in accordance with established procedures.
Maintain good working relationships with external community service providers.
Communicate effectively about program activities, progress, and difficulties. This may include:
Providing support to other program services staff and volunteers during challenging and/or escalated situations.
Consistently demonstrate a positive and supportive approach to the community members and the community we serve
Attend and participate in agency events and programs as needed
Other duties as assigned