Program Service Representative

Würth Industry • Pella, IA

17d • $22 • Onsite

About The Position

The Program Service Representative job involves setting, delivering, stocking our product and maintaining the overall program presentation at customer facilities. As a Program Service Representative, you are responsible for the management of onsite/remote CPS Program operations and providing best in class service standards by maintaining established inventory levels, while adhering to established safety standards, consistent communication, and issue escalation. Schedule : Monday - Friday, 6:30am - 3:00pm CORE RESPONSIBITLIES include the following and all other duties assigned: Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels. Transport product to customers as necessary. Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments. Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders. Maintain expert knowledge of program systems and operations Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance. Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication. Comply with all organizational policies and procedures, including internal and customer safety standards. All other duties as assigned.

Requirements

• High school diploma/GED required
• 1-2 years of material handling or warehouse experience
• Minimum of 2 years' experience in customer management
• The employee is regularly required to lift 30 to 60 pounds. This position requires a person to be on their feet for up to 8 hours a day to perform duties
• Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions
• Basic computer knowledge including Microsoft Office
• Ability to communicate effectively with both verbal and written communications with all departments within an organization
• Ability to solve practical problems
• Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations

Responsibilities

• Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels.
• Transport product to customers as necessary.
• Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments.
• Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary.
• Review open orders.
• Maintain expert knowledge of program systems and operations
• Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance.
• Actively communicate with internal and external stakeholders.
• Resolve any issues that may impact customer programs or service levels.
• Identify opportunities to improve productivity, customer programs, and communication.
• Comply with all organizational policies and procedures, including internal and customer safety standards.
• All other duties as assigned.

Benefits

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits
• 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees