Program Service Coordinator I - Full Time; 7590-701-N

Catholic Charities Brooklyn and Queens•New York, NY

About The Position

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our residential housing programs serve clients with a variety of needs, including those who are formerly homeless and those struggling with mental illness. POP Management is an in house property management company of Catholic Charities Brooklyn & Queens. POP Management is the largest provider of affordable housing in Brooklyn & Queens. POP Management provides affordable housing to low-income seniors and to those with documented history of homelessness, substance abuse, and chronic mental illness. POP Management oversees and manages 25 senior buildings with 2,400 units and 4 supportive residences with 300 units for formerly homeless adults/veterans consisting of 300 units. The objective of POP Management is to provide high quality housing that responds to the needs of low-income seniors and supportive populations. STATEMENT OF THE JOB The Program Service Coordinator I oversees the provision of safe, stable, affordable housing for 75 or less tenants living in Caring Communities SRO’s. As tenants all have past histories of homelessness, the Program Service Coordinator I works as part of a team to ensure tenants are fully engaged in their housing and the community. The Program Service Coordinator I provides leadership to the property management team, facilitating a team approach to the collaboration of property management, social service, and maintenance delivery systems. The agency has embraced the concept of a full system of care for all consumers of service. This requires that all staff assess the client’s needs holistically and see it’s as their responsibility to connect the client with services needed-internal or external to the agency, regardless of the door through which the consumer enters the system.

Requirements

Bachelor’s Degree in social services/human services/business or related field.
Minimum three years of experience working in housing/mental health/or related field.
Ability to appropriately assess/de-escalate/intervene in crisis.
Able to travel throughout the five boroughs as needed.
Ability to respond to 24-hour emergency by phone.
Frequent sitting, standing, walking, & climbing stairs.

Nice To Haves

Bilingual Preferred.

Responsibilities

Ensures human service needs of tenants are identified and addressed for all tenants through direct contact with tenant and collaboration with appropriate social services staff.
Adheres to crisis management on-call schedule and be available to respond to 24-hour phone.; contacts Assistant Director and/or appropriate social services staff in event of clinical/medical emergency.
Develops and monitors maintenance and quality improvement plans to ensure the highest quality upkeep of the building.
Ensures timely readiness of all units (within 30 days of move out) by working with Assistant Director and maintenance staff (including appropriate coordination of belongings for tenants moving out of program).
Coordinates with Assistant Director up-to-date vacancy information for government reporting.
Interviews and verifies eligibility of prospective tenants in a timely manner; coordinates with new tenants/ referring agencies for efficient move-in of new tenants; orients new tenants to Section 8 Lease, House Rules, Tenant Rights, and other program/neighborhood resources.
Assists new tenants with HPD certification requirements to ensure subsidy in place
Coordinates annual recertification requirement for all tenants (subsidy and TIC) within HPD timeline guidelines.
Collect and posts rent for all tenants on monthly basis in accordance with agency practice. Coordinates tracking and reconciliation of rent with appropriate fiscal staff to ensure rent balances remain up to date.
Facilitates regular staff meetings with direct reports.
Ensures staff engaged in agency strategic planning and quality improvement efforts.
Ensures staff appropriately participates in required agency trainings.