Program Retention & Quality Assurance Assistant

Goodwill Brand • Altoona, PA

1d

About The Position

The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the CareerLink® Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks. Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.

Requirements

• Strong communication skills
• Excellent work habits
• Attention to detail
• Adherence to agency policies and confidentiality standards
• High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR Associate degree
• Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals’ complete forms or access resources
• Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
• Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
• Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
• Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Professional and courteous demeanor in all interactions
• Competence with Microsoft Office and Google tools
• Dependability and punctuality
• Ability to maintain confidentiality
• Comfortable with public interaction and promoting agency image
• Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
• A valid driver’s license with a clean driving record and dependable transportation for work duties.
• Access to a working telephone for prompt communication.
• Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.

Responsibilities

• Conducting outreach
• Collecting and entering participant information into multiple databases
• Maintaining organized records
• Assisting with reporting needs
• Performing a variety of administrative and clerical tasks
• Accurate data entry
• Preparing and filing documentation
• Generating basic reports
• Reviewing information for accuracy
• Communicating with participants through phone, email, social media, or other approved methods

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED