Program Representative
About The Position
As a Program Representative, you'll be the primary point of contact for customers, building strong relationships and ensuring satisfaction while supporting retention and growth. You'll manage contracts and renewals with precision, respond to member requests, and coordinate services. You'll also run utilization reports, interpret the results, and share insights with stakeholders, taking proactive steps to boost engagement when utilization is low. In addition, you'll support accounts receivable by assisting with billing and payment followâup, ensuring accuracy and timeliness. Along the way, you'll provide training and support to customers and providers and contribute to business development opportunities that expand NuVantage's reach.
Requirements
- Bachelor's degree in related field preferred, or equivalent experience.
- Experience with and understanding of workplace-based services preferred.
- Strong communication skills - verbal and written.
- Relationshipâbuilder with analytical skills to interpret data and drive action.
- Ability and comfort level working with a diverse variety of individuals, both in person and virtually.
- Detailâoriented, organized, and able to juggle multiple priorities.
Nice To Haves
- Experience with and understanding of workplace-based services preferred.
Responsibilities
- Building strong relationships with customers
- Ensuring customer satisfaction
- Supporting retention and growth
- Managing contracts and renewals
- Responding to member requests
- Coordinating services
- Running utilization reports
- Interpreting data
- Sharing insights with stakeholders
- Taking proactive steps to boost engagement
- Supporting accounts receivable
- Assisting with billing and payment follow-up
- Providing training and support to customers and providers
- Contributing to business development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Number of Employees
1,001-5,000 employees
