Program Representative

Providence Housing Authority•Providence, RI

15d

About The Position

To provide general assistance in the administration of the Rental Assistance Programs. Involves significant contact with residents, property owners and various community and governmental agencies. Exercises some independent action and judgment within broad regulations and supervision as it relates to housing quality and participant/property owner responsibilities

Requirements

High school diploma, required
2-3 years of work experience in a public housing setting or a thorough knowledge of federal/state leased housing regulations, required
Possess in-depth knowledge of Microsoft Office programs including Word, Excel, Outlook, PowerPoint as well as agency software system.
Possess or have ability to obtain Leased Housing/Section 8 Certificate within one year from an accredited agency
Ability to maintain confidentiality in all assignments as mandated
Ability to work harmoniously with other agency personnel
Ability to relate to and interact with property owners, elderly and family residents in low to moderate income housing settings
Ability to be flexible and perform work under time pressure
Ability to train to other (new/experienced) staff
Possess and retain a valid Rhode Island driver’s license (Class O) unrestricted except for corrective lenses and automatic transmission
Working knowledge of housing systems, components, and quality standards
Working knowledge of social service techniques
Working knowledge of real estate principles and practices
Ability to mediate disputes, such as: between resident and landlord
Working knowledge of federal, state and Local Building Codes, Housing Quality Standards, Ordinances and Regulations
Working knowledge of the court system related to the eviction process
Working knowledge of tenant/landlord laws
Ability to write clearly and concisely

Nice To Haves

Additional education, preferred
Ability to speak/translate Spanish, preferred
Experience in social service field, preferred

Responsibilities

Provide general assistance in the administration and delivery of services for the Rental Assistance Program
Receive and review resident applications to ensure basic eligibility for participation in program
Organize and conduct educational briefing sessions for new residents/property owners
Issue vouchers of family participation to residents
Evaluate the progress of residents within the program, principally to ascertain needed additional assistance
Complete certifications/re-certifications of resident’s eligibility and income; compute rents, and prepare lease documents
Maintain active communication with property owners and/or their representatives for purpose of compiling listings of available housing units, and for assistance to residents in occupied rented units
Complete all necessary paperwork related to new leasing, moves, re-certifications and adjustments
Receive complaints from tenants and/or property owners/agents
Act as witness in signing of legal documents, such as leases
Coordinate/schedule inspections
Review Eligible Income Verifications (EIV) & calculates unreported income
Prepare memos for payment/recoupment payments and tenant utility allowance payments
Monitor/Follow-up on inspections to ensure required repairs have been completed prior to occupancy in order to release payment to owner.
Review notices and other records prepared by personnel for clarity, completeness, accuracy, and conformance with instructions and regulatory requirements
Forward approved reports and records to supervisor, if necessary
Coordinate leased housing activities with other sections of the agency to prevent delays in actions required or to improve services to residents
Interrelate with residents, property owners and the public in person/phone, answers inquiries, responds to complaints, schedules appointments and provides general information relative to leasing function
Maintain a high degree of confidentiality relative to resident records
Work on, researches and completes special projects, as assigned
Possess working knowledge of program language adaptive to agency leased housing needs
Perform other duties, as assigned
Inspect units to determine work necessary to meet HQS Codes; estimates costs and performs follow-up inspections to ensure quality and compliance
Assist prospective residents in search of rental housing, offering personal assistance and counsel