Program/Project Manager - Consumer Originations Strategic Initiatives

JPMorganChase•Plano, TX

About The Position

Chase, with its 200-year legacy of integrity and financial strength, empowers families to achieve homeownership. Home Lending offers purchase and refinance loans, helps access home equity, services mortgages, and provides affordable housing solutions. Managing 3.7 million mortgages worth over $960 billion, the team includes loan originators, processors, underwriters, and customer service specialists. The Consumer Originations Strategic Initiatives Program Integration team collaborates with business owners and partners to promote strategic initiatives, optimizing business operations and achieving strategic goals, while serving as a centralized hub for program oversight and support. As a Program/Project Manager within the Consumer Originations Strategic Initiatives Program Integration team, you will be aligned to each strategic initiative and play a critical role as a skilled communicator, strategic thinker, and adept problem solver who leads teams to deliver successful project outcomes while managing risks and constraints effectively.

Requirements

6+ years working in Home Lending Consumer Originations with experience developing sales strategies, and developing and deploying new mortgage products.
Deep understanding of the end-to-end mortgage originations process
6+ years working as a program / project manager. Experience implementing project management methodologies, tools and resources
Excellent problem solving skills and ability to prioritize issues and analysis
Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams and demonstrated experience interacting with executive stakeholders
Experienced in executive status reporting and managing multiple projects/priorities and ability to tailor communication of plans (i.e., high level vs detailed level) based on the audience with strong executive presence
Promote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business
Advanced Word, Microsoft Excel and PowerPoint skills.
Knowledge of my PM, SharePoint and Jira

Nice To Haves

Experience setting up and working as part of a program management office
Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business
Familiarity with Gen AI and the application of Large Language Models to improve processes and drive efficiency

Responsibilities

Partner with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests
Develop and execute comprehensive project plans to achieve desired outcomes – including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs.
Support centralized tracking of project plans and consolidated end to end integrated view for all programs
Implement common, consistent routines, resources and tools to track and report status of key programs.
Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks.
Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs
Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations
Lead cross-functional project teams, fostering a collaborative work environment.
Facilitate communication and collaboration across workstream members.
Provide clear direction and support to team members
Provide regular updates on project plans and progress.
Prepare program updates for key forums, management updates and business reviews
Support centralized tracking and reporting of key issues across programs and leverage common tools to track, assess and mitigate risks associated with programs
Ensure decisions are brought forward to appropriate forums and track key decisions and expected impacts / outcomes