Program Manager Strategic Initiatives

Comcast•Philadelphia, PA

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Program Manager serves as a strategic delivery partner across HR, Technology, Product, and Risk organizations to enable agentic and AI-supported HR solutions. This role is responsible for shaping use cases, guiding prioritization, and translating HR needs into well-defined strategic work. Acting as a trusted liaison between HR stakeholders and delivery teams, the Program Manager drives alignment, manages change, and ensures solutions are operationally ready, policy-compliant, and positioned for successful adoption. The role combines program management, business analysis, process ownership, and stakeholder guidance to ensure AI-enabled solutions deliver measurable value and sustainable outcomes for HR.

Requirements

6–8 years of experience in program or project management, business analysis, or delivery roles supporting HR or enterprise operations
Strong experience gathering requirements, developing use cases, and managing cross-functional stakeholders
Demonstrated ability to guide prioritization and decision-making across diverse partner groups
Excellent relationship-building, communication, and facilitation skills
Experience working in Agile, Scrum, or hybrid delivery environments

Nice To Haves

Experience supporting HR technology platforms such as Workday, SAP SuccessFactors, or ServiceNow HR
Familiarity with AI-enabled or automation solutions in an enterprise environment
Knowledge of HR data governance, privacy, and compliance considerations
Ability to translate complex policies or technical concepts into clear, actionable guidance for business stakeholders

Responsibilities

Program and Project Management Lead HR-focused programs that leverage AI and integration capabilities to streamline processes and improve employee experience
Develop and maintain program roadmaps, delivery plans, and prioritization frameworks aligned to HR strategy and capacity
Coordinate work across HR, Technology, Product, Privacy, and Compliance partners to ensure clarity and accountability
Track progress, manage risks and dependencies, and communicate status, decisions, and tradeoffs to leadership
Support build, deployment, and production readiness activities in partnership with engineering and operations teams
Business Analysis, Use Case Development & Process Ownership Partner with HR stakeholders to identify process pain points, policy-driven constraints, and high-impact opportunities for agentic solutions
Facilitate workshops, interviews, and working sessions to document current-state processes, future-state workflows, and decision logic
Own and maintain process documentation and policy interpretations that inform solution design and ongoing operations
Translate HR needs into clear user stories, functional requirements, and acceptance criteria that guide technical delivery
Stakeholder Partnership, Change Management & Enablement Act as a change agent by preparing stakeholders for new ways of working enabled by agentic solutions
Support communication, training, and adoption planning to ensure solutions are understood and effectively used
Governance, Privacy & Risk Partnership Embed governance and approval checkpoints into delivery plans to support compliant and auditable solutions
Support risk reviews, documentation, and remediation activities as needed
Solution Validation, Deployment & Operations Support Assist with deployment planning and transition to steady-state operations

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

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