Program Operations Specialist

Kimball Midwest•Columbus, OH

9h•Onsite

About The Position

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Program Operations Specialist for the Marketing Department at our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been listed as one of the Top Workplaces in Columbus 13 years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to more than $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. The Marketing Programs Operations Specialist I is the operational backbone for Integrated Marketing programs - owning the setup, tracking, reporting, and delivery of promotions, contests, incentives, rep mailings and support requests.

Requirements

Degree in Business, Business Administration, Marketing, Marketing Operations, Communication, or equivalent work history.
1-2 years of marketing operations experience.
Ability to work independently and as a team player.
Strong verbal and written communication skills.
Strong problem-solving skills.
Ability to prioritize tasks and meet deadlines

Nice To Haves

Experience working with databases is a plus.

Responsibilities

Set up and maintain promotions, contests, and incentives in internal promotional tools and systems (e.g., AX), following documented standards.
Route contest rules, prize documentation, and compliance-related forms through internal partners (e.g., Legal, Finance, HR) and track approvals through completion.
Coordinate cross-functional alignment on promotional item availability prior to go-live, confirming qualifying items are available and any constraints/alternates are communicated before launch.
Own the setup, execution, tracking, and follow-through of rep mailings (print routing, kit requirements, handoffs to mailhouse/warehouse partners, shipment confirmations, and issue resolution).
Own program operations for the Kimball Midwest Merchandise Store (product/campaign setup support, ordering workflows, issue resolution, reporting, and coordination with internal partners/vendors as needed).
Handle Tier 2 incoming calls and emails related to contests, promotions, and quotas.
Track and communicate quotas, rep/team rankings, eligibility checks, and program status updates to internal stakeholders.
Prepare, format, and distribute recurring operational reports and trackers (Excel/SharePoint), ensuring version control and accuracy.
Calculate and coordinate distribution of promotional bonus payouts, including validation, reporting, and handoff to internal partners as needed.
Support Marketing Programs Production Specialists by coordinating item ordering and availability for photo and video shoots, ensuring needed products are secured, delivered on time, and tracked through completion.
Support additional enablement efforts across the Design, Production, Distribution and Engagement functions of the Integrated Marketing team, as assigned.