Partner Program Operations Specialist

Panduit • Tinley Park, IL

1d • $60,000 - $75,000 • Hybrid

About The Position

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit! The Partner Program Operations Specialist assists in the implementation and execution of our channel program strategy, powering partner onboarding, operations, and ongoing success. This role provides hands-on guidance to program administrators and ensures partner programs are efficient, scalable, and aligned with channel needs.

Requirements

• Bachelor’s degree required or relevant equivalent experience in lieu of degree.
• 2-4 years in sales, customer service, sales operations, or business operations.

Responsibilities

• Query Management: Manage and respond to partner and internal inquiries across regions. Communicate program details, products, and procedures to partners and internal sales teams. Collaborate with channel program administrators and cross-functional teams to resolve partner issues. Review, approve, and escalate partner claims as needed.
• Rebate Management: Process rebate calculations using standardized templates. Validate documentation and ensure accurate, timely partner payments. Facilitate rebate payouts and optimize rebate processes in alignment with partner agreements.
• Lifecycle Management: Processes new partner applications and facilitates the on-boarding process for new partner companies to the program Updates, tracks and maintains partners’ data, activity, etc. in the partner portal for their duration in the program Support program development, process design, maintenance, training, and tools for channel partners.
• Metrics & Reporting: Run and evaluate reports to support program optimization and decision-making.

Benefits

• Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave: Because we care about your family and your future.
• Compensation: The expected annual base salary range for this role is $60,000 - $75,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level