Program Operations Specialist
About The Position
Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. Due to an upcoming retirement, we are seeking applicants for a Program Operations Specialist. NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC. The Business Development unit impacts agency-wide operations by supporting and growing various programs. The unit is comprised of program administrative and operational support, and contracts management. A DAY IN THE LIFE Program Operations Specialists provide support to our clinical programs including care coordination and behavioral health. This includes working in electronic health records and databases to ensure the work is recorded and billed correctly, providing support to clinicians, working with subcontractors and payers, and satisfying the reporting requirements of each program.
Requirements
- Bachelor's Degree in social services or related field; AND one year of experience in social services and/or in a support staff function; OR
- Two years of college level courses in a relevant field; AND three years of experience in social services and/or in a support staff function; OR
- An equivalent combination of education and experience, which provides the skills, knowledge and ability to perform the work.
- Broad knowledge of the legal, contractual and financial requirements relates to NWRC programs.
- Demonstrated ability to work with databases, word processing and spreadsheets at an intermediate skill level.
- Ability to perform complex data analysis and compile data driven summaries.
- Ability to analyze situations accurately and adopt effective course of action.
- Ability to provide technical support/explain complex program processes to staff and community partners.
- Ability to work independently, including organizing and prioritizing assignments, drafting routine correspondence, trouble shooting and problem solving.
- Ability to work with efficiency and flexibility under frequent pressure of deadlines.
- Ability to maintain confidentiality of client, provider, and staff information.
- Ability to establish and maintain effective working relationships with co-workers, other agency personnel, and the general public using courtesy, tact and good judgment.
- Sensitivity to the needs and values that are present in working with diverse groups of people.
- Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
Responsibilities
- working in electronic health records and databases to ensure the work is recorded and billed correctly
- providing support to clinicians
- working with subcontractors and payers
- satisfying the reporting requirements of each program
Benefits
- 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
- 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
- Washington State Public Employees Retirement System (PERS 2 or PERS 3)
- 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
- Life and Long-term Disability insurance, including voluntary buy-up options
- Vacation Leave, accrued at 8hrs/month & increasing with longevity
- Sick Leave, accrued at 8hrs/month
- 13 Paid Holidays Annually
- 3 Paid Wellness Days Annually
- Voluntary Flex Spending Plans for health and/or child/elder care
- Voluntary Deferred Compensation Program
- Alternative Work Schedules
- Hybrid Work Environment
- 4% premium pay offered for Certified Social Services Interpreters
- Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
