Program Operations Specialist, Security Operations

CBRE•New York, NY

About The Position

About the Role: We are seeking a detail-oriented Program Operations Specialist to support the operational backbone of our hyperscale data center clients. This role is designed for a data-driven professional who excels at financial tracking, asset inventory management, and maintaining rigorous process standards. The successful candidate will act as the custodian of operational data, ensuring that budgets, site checklists, and asset directories are accurate and up-to-date. What You'll Do Monitor and track expenditures against approved budgets, ensuring leadership has real-time visibility into spend. Process Purchase Orders (POs), reconcile invoices, and resolve administrative blockers in the payment process. Maintain and reconcile the Global Services tool and asset inventory lists. Ensure 100% data accuracy regarding licenses, ownership, and deployment status. Coordinate the administrative ticketing process for provisioning and de-provisioning access to security tools and data repositories following strict SOPs. Manage the "New Site Verification" queue; ensure all operational readiness (OA) assessment bugs are tracked, updated, and routed to the correct resolver groups. Create and update directories for new assets, ensuring contact information is current. Create and maintain Incident Reporting logs for new site launches or deviations. Execute administrative checklists for deviations and monthly business reviews, ensuring no step is missed in the deployment process. Aggregate, cleanse, and format data for Key Performance Indicators (KPIs) and Monthly Business Reviews (MBR). Monitor operational queues, assign tickets to appropriate Subject Matter Experts (SMEs) based on defined logic, and track items to closure. Perform daily updates on project trackers (Asana/Sheets), ensuring that status fields reflect the latest reality provided by the technical teams. Develop and update presentation decks and project reference materials for project kick-offs, status updates, and leadership reviews; update any and all business review decks to capture monthly metrics. Coordinate with a global fleet of Security Managers (SMs) by notifying them of upcoming deadlines and key required actions for ongoing projects.

Requirements

Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
2+ years of experience in operations support, project coordination, or financial administration.
Experience with ticketing systems, bug tracking tools, or asset management databases.
Proven ability to follow complex Standard Operating Procedures (SOPs) with high attention to detail.
Demonstrated understanding of data confidentiality, handling of sensitive information, and adherence to security access control policies (e.g., Least Privilege)
Ability to exercise judgment based on the analysis of multiple sources of information.
Willingness to take a new perspective on existing solutions.
In-depth knowledge of Google Suite products.
Comfortable with pivot tables, VLOOKUP's, and managing large datasets without errors.
Organizational skills with an advanced inquisitive mindset.
Sophisticated math skills.
Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations

Nice To Haves

LEED AP, PMP or CMM preferred.

Responsibilities

Monitor and track expenditures against approved budgets, ensuring leadership has real-time visibility into spend.
Process Purchase Orders (POs), reconcile invoices, and resolve administrative blockers in the payment process.
Maintain and reconcile the Global Services tool and asset inventory lists.
Ensure 100% data accuracy regarding licenses, ownership, and deployment status.
Coordinate the administrative ticketing process for provisioning and de-provisioning access to security tools and data repositories following strict SOPs.
Manage the "New Site Verification" queue; ensure all operational readiness (OA) assessment bugs are tracked, updated, and routed to the correct resolver groups.
Create and update directories for new assets, ensuring contact information is current.
Create and maintain Incident Reporting logs for new site launches or deviations.
Execute administrative checklists for deviations and monthly business reviews, ensuring no step is missed in the deployment process.
Aggregate, cleanse, and format data for Key Performance Indicators (KPIs) and Monthly Business Reviews (MBR).
Monitor operational queues, assign tickets to appropriate Subject Matter Experts (SMEs) based on defined logic, and track items to closure.
Perform daily updates on project trackers (Asana/Sheets), ensuring that status fields reflect the latest reality provided by the technical teams.
Develop and update presentation decks and project reference materials for project kick-offs, status updates, and leadership reviews; update any and all business review decks to capture monthly metrics.
Coordinate with a global fleet of Security Managers (SMs) by notifying them of upcoming deadlines and key required actions for ongoing projects.