Program Operations Manager

Grafton•Winchester, VA

1d•$35 - $45

About The Position

Program Operations Manager Lead with Purpose — and Make Every Home a Place of Growth and Care At Grafton Integrated Health Network, we’re guided by a shared purpose : helping individuals with complex needs live meaningful, fulfilling lives. As a Program Operations Manager , your meaningful impact comes through leading and supporting a team of Direct Support Professionals who provide compassionate, person-centered care in our adult group homes. You’ll foster a culture of teamwork and collaboration , ensuring that staff have the guidance, training, and encouragement they need to help residents achieve greater independence and well-being. And because we care for you so you can care for others , we provide the tools, resources, and professional development opportunities that empower you to grow as a leader while making a lasting difference. Join us - and experience the deep fulfillment of knowing your work truly makes a difference! Be part of a team that leads with heart and grit, the Grafton way—where compassion and clinical excellence come together to change lives. Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices. Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life. Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams. Collaborate with the Program Clinical Manager and Program Case Manager to provide the necessary development of DSPs and to support the goals of the program and organization. Ensure that staffing is adequate; manage PTO, and staffing schedule for assigned program. Manage budget for the assigned program.

Requirements

A Bachelor’s degree in Social work or Psychology and 2 years of professional experience working with older adults or persons with disability, one year of which must have been in residential facility for adults and 1 year prior supervisory experience (preferably in a residential setting)
Requires a valid driver’s license

Nice To Haves

Prior supervisory or demonstrated leadership experience preferred.

Responsibilities

Establishes and maintains positive employee relations
Interviews and collaborates with Human Resources to hire new employees
Provides and ensures initial employee training
Oversees the new employee training within the program provided by the Lead DSP
Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance
Provides corrective feedback for employee performance problems that do not improve through coaching
Provides and ensures on-going employee training and development
Conducts employee performance reviews, employee performance assessments
Oversees completion and audits of weekly/monthly paperwork in the home
Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.
Oversees development and implementation of activity schedules
Provides for employee safety through risk management
Manages employee transfers and resignations
Manages staffing for assigned program
Monitors that clients receive medication and medical treatment, as prescribed
Manages the safety and rights of clients
Monitors that clients’ health and hygiene needs are met
Manages the residence / school site and company vehicle use
Facilitates maintenance for the assigned program
Facilitates program planning
Ensures employees understand their responsibilities to implement clients’ individual plans
Monitors employees’ implementation of individual plans
Oversees employees’ support to substitute staff
Sets expectations and monitors how employees facilitate client participation in the community
Manages on-call / on-duty responsibilities
Participates in a weekly on-call rotation
Demonstrates knowledge of Grafton/program (mission, vision structure)
Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.
Demonstrates knowledge of the programs current goals and future goals
Demonstrates willingness and ability to propel the program towards these goals
Communicates effectively by selecting appropriate communication modalities
Promotes teamwork and empowers employees’ to self promote and excel
Manages and implements change in a positive and effective way
Demonstrates knowledge of overall program budget
Utilizes approved procedures for purchases and cash requests
Assists the Operating Team in containing costs
Manages fiscal budget for the program
Other duties as assigned

Benefits

Medical, dental and vision
Flexible Spending & Health Savings Accounts
Generous Paid Time Off plan & attendance incentives
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Short-term disability (STD)
Long-term disability (LTD)
Paid Career Development - we pay you while becoming certified in CPR, Ukeru , Mandt and other career training!
401(k), including an employer match up to $2,500 annually
Education Assistance up to $5,250 annually
As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness