Program Operations Manager, Human Data

Anthropic•San Francisco, NY

9h•$270,000 - $290,000•Hybrid

About The Position

Anthropic's Human Data team collaborates with external domain experts, including clinical pharmacists, securities lawyers, physicists, and philosophers, to shape Claude's capabilities and safety. This role seeks a Program Operations Manager to establish and manage the operational framework for this program. Key responsibilities include overseeing systems that ensure the productivity of a large, distributed group of external experts, covering onboarding, access and tooling, communications, data integrity with vendor partners, and program performance reporting. The position involves refining and automating processes, identifying and addressing operational gaps, and serving as the primary point of contact for research teams needing expert support and for experts facing blockers. It is a highly visible role directly contributing to Claude's training.

Requirements

Have 4+ years of experience in program operations, research operations, recruiting coordination, vendor management, or a similar operational role
Have owned an operational process end-to-end — you've been the person accountable when something broke, and the person who fixed it
Are comfortable being the primary point of contact for a large, distributed population — you answer questions directly rather than routing them
Exercise strong judgment about prioritization when the volume of work exceeds the time available, and know when to escalate versus resolve independently
Are highly detail-oriented and take real ownership of data accuracy — you notice when a tracker is stale and can't leave it that way
Write clearly and concisely; most of this job happens over Slack and email, and clarity compounds across hundreds of interactions
Are comfortable executing at high volume in a program that's still being shaped — you handle edge cases well and surface what you learn
Use AI tools as a core part of how you work — drafting communications, cleaning data, building lightweight automations — and are comfortable with spreadsheets when that's the right tool

Nice To Haves

Experience scaling an operational program through rapid growth
Background in external workforce, vendor, or recruiting operations
Light scripting or automation experience (Apps Script, Zapier, or similar)

Responsibilities

Run onboarding end-to-end. Own the workflow that takes external experts from offer-accepted to productive — setup, access, communications, and the things that inevitably go sideways.
Own access provisioning. Grant, audit, and maintain access across collaboration tools and internal systems for a large external population. Build the documented, auditable process that makes this scale.
Maintain program data integrity. Keep the tracking systems research teams rely on accurate and current; reconcile records with our external workforce partner and catch discrepancies early.
Build program reporting. Stand up weekly metrics on headcount, time-to-productive, support volume, and domain coverage. Use the data to spot gaps and surface recommendations.
Partner across the organization. Work with research DRIs, IT, and our vendor partner to resolve access issues and keep experts unblocked.