Program Operations & Business Development Manager

Fortegra•Jacksonville, FL

8h•Onsite

About The Position

Mid Mountain Insurance Agency (MMIA), a Fortegra company, is seeking a highly organized and detail-oriented Program Operations & Business Development Manager to support the expansion of MMIA’s distribution efforts and retail agency capabilities. The ideal candidate excels at coordinating cross-functional initiatives, and enabling agents with the information, tools, and processes needed to drive sales growth.

Requirements

3+ years of experience in insurance operations, business development, program support, or agency distribution
Strong communication and organizational skills with the ability to simplify complex information
Demonstrated experience supporting cross-functional teams and managing multi-step projects
Ability to work in a fast-paced environment and balance multiple programs simultaneously
Comfortable working with data, lead lists, and performance tracking

Nice To Haves

Experience in agency operations, MGA programs, or insurance distribution support preferred
Familiarity with Property & Casualty and specialty/E&S product structures preffered
Working knowledge of lead-gen tools, CRM systems, or agent workflow platforms preferred
Ability to build structured documentation and process maps preferred

Responsibilities

Coordinate with MGA partners, carriers, underwriting teams, and MMIA leadership to develop launch plans for new agency programs.
Build operational frameworks and supporting materials that enable agents to confidently discuss, quote, and service new product offerings
Partner closely with the Omaha sales team to align call campaigns, training schedules, and program workflows
Manage lead-sourcing processes, including defining target segments, identifying outreach lists, and ensuring agent-ready data quality
Support program evaluation by tracking outreach activity, lead quality, agent feedback, and overall performance metrics
Prepare internal documentation such as program summaries, procedures, FAQs, scripts, and pilot reporting for leadership and partners
Serve as a central point of coordination between Fortegra departments (underwriting, compliance, product, regulatory, operations) and the MMIA field team
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.