Program Operations Analyst

Pinnacle Group, Inc. • Philadelphia, PA

18d

About The Position

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us. Job Summary Business Operations Tracking & Analysis Utilize and refine reporting to measure and improve timesheet and milestone entry, approval and compliance. Analyze and solution for submittal, approval and correction delays for program payables. Audit holiday and OT exceptions for staff aug resources. Cross-train with Operations Team to support peak periods of demand and for PTO coverage. Relationship Management Establish and maintain professional relationships with supplier, user and finance partners to ensure timely resolution of matters raised and escalation of ongoing issues related to program operations. Training and Documentation Document processes for reporting, follow-up and issue resolution around timesheet and milestone submittal, approval and invoicing. Train new users and prepare documentation as needed to ensure compliance and efficiency. Provide weekly/monthly reporting on key findings and assessments. Process Review / Validation Ongoing review and documentation or program processes to ensure current accuracy and adherence to current best practices. Qualifications Pinnacle Group is a leading provider of information technology and workforce solutions. Pinnacle Group includes Pinnacle Technical Resources, Inc., its flagship information technology staffing and consulting services provider; Pinnacle MSP, a managed services provider; Pinnacle Payrolling, a payrolling and independent contractor compliance provider; Pinnacle Canada, which provides staffing, MSP and payrolling services in Canada; and Provade, Inc., a global provider of enterprise-class vendor management software (VMS). Pinnacle Group has become one of the largest providers in its industry, with over 4,500 professionals providing services across the U.S. and Canada. Provade’s VMS technology operates in over 60 countries and manages billions of dollars in annual spend. For more information, visit http://www.pinnacle1.com.

Requirements

• Bachelor's degree or equivalent work experience
• Strong Excel (Pivot Tables, VLOOKUP, IF, etc.)
• Ability to complete analysis and effectively communicate results/recommendations
• 2-4 years MSP/industry experience
• 1-2 years in an analyst role
• Experience with an enterprise VMS preferred
• Ability to understand business problems and complete analysis
• Solid organization and presentation skills

Responsibilities

• Utilize and refine reporting to measure and improve timesheet and milestone entry, approval and compliance.
• Analyze and solution for submittal, approval and correction delays for program payables.
• Audit holiday and OT exceptions for staff aug resources.
• Cross-train with Operations Team to support peak periods of demand and for PTO coverage.
• Establish and maintain professional relationships with supplier, user and finance partners to ensure timely resolution of matters raised and escalation of ongoing issues related to program operations.
• Document processes for reporting, follow-up and issue resolution around timesheet and milestone submittal, approval and invoicing.
• Train new users and prepare documentation as needed to ensure compliance and efficiency.
• Provide weekly/monthly reporting on key findings and assessments.
• Ongoing review and documentation or program processes to ensure current accuracy and adherence to current best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level