Program Officer, Facilities Operations & Maintenance

World Bank Group • Washington, DC

17h • Onsite

About The Position

The World Bank Group’s Real Estate Team (WBGRE) plays a crucial role in supporting the World Bank Group legal entities (IBRD, IFC, IDA, MIGA, and ICSID) by developing and operating their real estate assets worldwide. WBGRE’s primary purpose is to provide safe, cost effective, sustainable, and functional real estate solutions, enabling business units to perform their work program in line with the WBG’s mission to create a world free of poverty on a livable planet.

The Program Officer, Facilities Operations & Maintenance plays a pivotal role in developing, implementing, and continuously improving standards, processes, and tools to enable the delivery of facilities operations and maintenance services by the International Facilities Management teams. Candidates must possess considerable experience in delivering services in emerging markets, preferably within large corporates or international organizations, and demonstrate familiarity with their processes, procedures, and practices. The position is based in Washington DC and will report to the Manager, WBGRE Center of Excellence (CoE).

Requirements

• A master's degree and at least five years of experience in Architecture, Business Administration, Engineering, Facilities Management, Real Estate, or a similar field, or an equivalent combination of education and experience in a corporate environment, including work with international locations and emerging markets.
• Ability to establish “partner” relationships with the clients and take personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
• Proven ability to work in challenging markets and a diverse client base.
• Proven experience in facilities management or related fields, with a focus on process improvement and optimization of FM practices in international facilities
• Strong analytical skills and ability to interpret complex data to drive decision-making.
• Proficiency in vendor management, including RFP development and evaluation.
• Good knowledge of industry standards, performance benchmarking methodologies, and metrics reporting.
• Excellent working knowledge of key MS office tools (Word, Excel, Project, PowerPoint).
• Strong communication and interpersonal skills, with proven ability to collaborate effectively across diverse teams, stakeholders, and cultures.
• Client focused, results-oriented, practical, common-sense approach to problem solving is critical.
• Strong diplomatic and interpersonal skills with proven ability to work effectively across cultures.
• Business orientation with financial skills including ability to evaluate cost/benefit data/metrics to support the development of develop business cases for decision-making and strong proposal writing skills.
• Highly developed personal integrity and ethical values; willingness to risk expressing beliefs about what is right, even in face criticism or disagreement.

Nice To Haves

• Relevant professional certifications in facilities management, real estate, or project management (e.g., CFM, MCR, PMP) is a plus.

Responsibilities

• Support the development, implementation, and continual improvement of the global facilities operations and maintenance program in Country Offices and in close collaboration with HQ Teams. Focus on developing and refining processes, tools, and standards to enable efficient and effective service delivery across worldwide operations.
• Serve as a subject matter expert for international facilities operations and maintenance within WBG. Provide innovative, strategic, and cost-effectiveness solutions, while staying informed about trends impacting facilities management services. Facilitate the adoption of new technologies and tools to improve operations and maintenance activities.
• Provide guidance in developing and coordinating with the service delivery teams to implement the facilities management delivery model. Standardize roles, responsibilities, processes, and tools for Real Estate staff, business partners engaged on the delivery of facilities services (including Budget and Operations staff, where applicable), and third-party service providers on a global portfolio scale.
• Support research and analysis of the facilities services vendor landscape to identify potential service providers and evaluate their capabilities to support facilities operations and maintenance worldwide.
• Maintain a current portfolio of companies to be solicited for various Facilities Management procurement needs. Oversee and coordinate an effective environmental program to minimize waste generation and user impact on the environment; implement effective energy and water management programs to reduce the building environmental footprint.
• Assist in developing standardized Scopes of Work (SOWs) for facilities maintenance services. Establish Key Performance Indicators (KPIs) for measuring effectiveness and efficiency of facilities management operations, setting benchmarks and targets for performance improvement. Collaborate with International Facilities Management teams and Procurement on contracting facilities services at a local, regional, and global facilities contracts.
• Assist in establishing robust processes and systems for ongoing monitoring and tracking of KPIs, analyzing performance data to identify trends, areas of improvement, and potential risks. Support surveys and benchmarking exercise intended to assess client satisfaction and to compare facilities management performance across the portfolio against partner organizations and industry metrics, identifying best practices and opportunities for improvement. Analyze performance data to identify trends, compare local/country/region performance and leverage learnings across the portfolio.
• Support the preparation of the worldwide facilities admin budget, interlocking with Budget and Facilities Management teams. Monitor budget execution, identify deviations and develop mitigation actions. Identify demands for capital budget required for lifecycle replacement of building equipment.
• Coordinate the timely collection of facilities operations and maintenance metrics, including KPIs, benchmarking results, and actionable insights. Spearhead the preparation and completion of the Annual Facilities Management Report across all locations, delivering findings to WBGRE management and key stakeholders.
• Assist in the implementation and utilization of computerized maintenance management systems (CMMS) in support of facilities operations.
• Support global training efforts by assisting facilities management teams in adopting new processes, tools, and standards across WBGRE personnel, business partners, and service providers.

Benefits

• The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level