Program Manager

Pivotree-posted 3 months ago

Full-time • Mid Level

501-1,000 employees

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The Program Manager serves as the primary liaison between project teams, execution teams and the client. Maintaining an expertise in all facets of their respective service area, Program Managers work with subject matter experts and the sales team to define execution requirements for their projects and ensure all deliverables meet or exceed Pivotree's high standards of quality and excellence and do so within budget. Program Managers take complete ownership over their projects by independently developing smart and efficient solutions, managing deliveries and working with execution teams to ensure their projects satisfy client expectations and conform to all departmental performance metrics, both financial and otherwise.

Face of the project to clients, managing the client relationship with effective communication and instilling trust, running productive meetings and distilling information quickly
Manages full project life cycle from initiation to closeout and delivers project financial/status reporting, ensuring the project is completed on time and within budget
Managing project resources and trade-offs between scope, quality, time and cost
Assist the pre-sales team with project scoping and writing SOWs & Change Requests
Author and maintain appropriate project documentation, tracking and dashboarding throughout the project lifecycle, as relevant to the applied delivery methodology (agile, waterfall, watergile)
Proactively identify and track scope, budgetary and resource risks and ensure they are escalated and mitigated accordingly
Establish success metrics and KPIs at project kick off and oversee their tracking and completion through to project completion
Oversee project close out activities including final financial metrics, value presentations and lessons learned/retro sessions
Accountable for maintaining appropriate resource allocation and time tracking throughout the duration of the project
Assist project teams with complex problems or decisions and provide conflict resolution when necessary
Monitor project team member performance, working closely with Functional Managers to set expectations and provide performance related feedback
Utilize existing relationships to look for new opportunities to grow Pivotree's business and expand existing accounts
Ability to travel and attend client on sites as required (e.g. project kick-offs, quarterly steerco’s and other key milestones)

5+ years of relevant experience in the eCommerce, Product Content/Data, Supply Chain or Business Strategy/Consulting fields
Experience of multiple Project Management methodologies and delivery approaches (Agile, Scrum, SAFe, Kanban, Waterfall)
Experience of using DevOps tools and techniques within an Agile environment (Jira)
Experience of successfully delivering a portfolio of multiple concurrent programs and projects
Experience with large scale PIM, MDM, eCommerce and Supply Chain software implementation
Familiarity with Master Data Management concepts (data hierarchies, taxonomies, schema & attribution, relational data, meta data, classification)
Working knowledge of MDM tools an advantage (STIBO, Precisely/EnterWorks, Syndigo/Riversand, Informatica)
Proven experience of managing, leading and motivating project teams
Proven experience managing, tracking, and forecasting budgets and financials for large scale, $multi-million programs and projects
Proven ability and success in developing strategic relationships and communicating effectively with senior execs and key client stakeholders
Ability to quickly understand core project goals and deliverables and communicate those objectives clearly and confidently across all levels of stakeholder, both internal and external
Exceptional organizational, planning and time management skills
Excellent analytical and problem-solving skills
Exceptional documentation, reporting and presentation skills (Google Suite, MS Office)

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