Program Manager

BDR Solutions LLC

118d

About The Position

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments. BDR is seeking a Program Manager to join our growing team! This position will be performed virtually from the individual’s home office working on EST time schedule with ad-hoc travel to Ashburn, VA. This position requires US Citizenship with an active Top-Secret clearance.

Requirements

• Bachelor’s Degree (Business, IT or similar) or higher with a minimum of 5 years supervisory, leadership and management experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff.
• Have a background in Information Technology/Service Management frameworks and methodologies (ITIL, CMMI, ISO, and AGILE).
• Possess or can attain a National Agency Check.
• Project Management Institute (PMI®) Project Management Professional (PMP) or similar private sector or government certification, preferred.
• Experience supporting CBP/DHS, preferred.

Responsibilities

• Serve as the senior on-site liaison between the client and the service desk support team.
• Responsible for ensuring the team meets the client’s service delivery targets and objectives and be responsible for carrying out all locally required human resource actions.
• Responsible for the overall performance, operations and long-term direction of the contract.
• Required to provide periodic briefings to client management and must promptly alert client management to any performance issues or problems needing Government intervention.

What This Job Offers

• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees