Program Manager

Johnstone Supply LLC-posted 3 months ago
Full-time • Senior
Portland, OR
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Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity for a Program Manager to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise and quality service. As a member of the IT Team, the Program Manager is responsible for managing large-scale and business transformational programs within the IT department in support of the Digital Strategy and the company’s Strategic Program Roadmap. Now is the best time to join Johnstone Supply. Our collaborative teams and supportive leaders are working together to advance on one goal. This is a unique opportunity to work on a variety of projects as part of a growing Project Management Team. This position must be based in our Dallas, TX; or, Portland OR offices and has a hybrid schedule, requiring at least 2-days per week in-office.

  • Plans, organizes, and directs strategic and business transformational programs and multiple complex project implementations to meet business requirements.
  • Provides oversight, coordination, and planning of approved initiatives identified by IT Leadership, working closely with cross-functional business leaders and vendor partners to ensure alignment, communication, and successful delivery.
  • Defines and facilitates integrated program planning across multiple workstreams and cross-functional teams, aligning timelines and deliverables to meet overarching business and customer objectives.
  • Manages and oversees the full lifecycle of programs and projects, including requirements gathering, scope definition, goal setting, resource planning, timeline development, risk mitigation, budgeting, stakeholder engagement, program governance, communications, training, and change enablement.
  • Collaborates across internal teams and external partners, including third-party vendors, to ensure timely and on-budget delivery of program and project objectives.
  • Manage program and project budgets, including human capital and operational expenditures, ensuring financial accountability and alignment with strategic goals.
  • Applies Johnstone’s Project Management methodology and tools (e.g., Microsoft Project, Monday.com, Azure DevOps) along with the Johnstone E-PMO Project Lifecycle standards, to monitor progress, manage dependencies, and ensure consistent execution.
  • Ensures accurate and timely communication with stakeholders (e.g., Stores, Suppliers, internal teams), providing updates on status, risks, and impacts.
  • Develops and communicates regular reporting and performance metrics to Project Sponsors, IT Portfolio Management, and the E-PMO, ensuring visibility into program and project health.
  • Facilitate leadership discussions to define measurable success criteria for programs and projects, ensuring alignment with strategic business outcomes.
  • Leads post-implementation reviews and retrospectives, capturing lessons learned and driving continuous improvement across delivery practices.
  • Supports business process improvement initiatives, leveraging Johnstone’s Lean Program approach to identify opportunities, define solutions, and manage improvement projects.
  • Ensures consistent documentation and adherence to program, project, and departmental processes, promoting operational excellence and repeatable success.
  • Performs special projects assigned by supervisor, contributing to broader organizational goals and strategic initiatives.
  • Bachelor’s degree (B.A.) from four-year college or university; at least 10 or more years of related experience and/or training; or equivalent combination of education and experience.
  • A current or active certification in either Agile or PMI (PMP, CAPM, PMI-ACP) is highly preferred for this role.
  • Ability to interface with, influence and provide excellent service to multiple levels of the organization (VPs and Senior Leadership, middle management, staff, and third-party vendors).
  • Proven ability to guide and coach team members to enhance their skills and performance.
  • Strong Knowledge and experience of IT project and program management methodologies and lifecycles.
  • Strong knowledge and experience with managing projects involving ERP cloud-based platforms (Microsoft Dynamics preferred).
  • Demonstrated understanding of program and project management fundamentals (e.g., business case development, risk management, schedule management, and negotiation), with experience briefing Executive leadership.
  • Demonstrated effective communications with business and technical teams both verbally and in writing.
  • Demonstrated understanding of business functions (Accounting, Sales, Inventory Management, Warehousing, IT) and what is needed/impact to each, to achieve project success.
  • Previous experience managing complex projects or strategic programs and communication skills with stakeholders across the business, including senior leaders and successfully delivering results.
  • Proficient at leveraging program/project management methodology and proficient at working through and with others to deliver results that meet or exceed requirements and expectations with complex projects.
  • Ability to apply project and program management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating project status compared to objectives.
  • Ability to apply problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Ability to apply organizational skills: developing and using systems for organizing and keeping track of information and prioritizing multiple tasks.
  • Ability to collaborate across organizational boundaries and build relationships, and ability to effectively interact with third party partners and customers is required for this role.
  • Ability to communicate information across different individuals, departments, and external parties, including presenting to Leadership.
  • medical
  • dental
  • vision
  • life
  • LTD
  • 401(k) with company match
  • PTO after 90 days
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