AAS - Program Manager

Asian Counseling and Referral Service•Seattle, WA

10d•$95,155 - $103,288•Hybrid

About The Position

COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team! All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities. About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond. Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services. Vision: Hope, Opportunity, and Voice for All Values: We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity. Our actions are Client-/Community Centered. We believe belonging is essential. Compassion is at the heart of our work and approach. ACRS seeks a full-time Program Manager – Title XIX Case Management in our Aging and Adult Services department who oversees development and management of the Title XIX Case Management program serving vulnerable elders and adults with disabilities. Assists Director of Aging and Adult Services in developing and implementing strategic program planning and development initiatives for Title XIX CM Program. Develops collaborative relationships within the team and with external social service providers. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

Requirements

Master’s degree (social work, behavioral or health sciences preferred); Two (2) years paid social services experience, and two (2) years direct supervisory experience; with bilingual or bicultural skills relevant to the position. OR
Bachelor’s degree in social work plus four (4) years of paid social service experience and three (3) years of direct supervisory experience with bilingual or bicultural skills relevant to the position. OR
Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and three (3) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
Completion of Case Manager training program including State sponsored CARE Policy Training, CORE and CMPT, beneficial.
Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience
Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically
Conflict resolution skills to effectively mediate between clients and staff.
Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.
Knowledge of principles, practice methods of social case work, principles of human behavior, various aspect of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
Ability to make sound mental judgments regarding safe environments during client assessments
Effective ability to navigate a personal computer. Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry outlook email, teams, zoom and other web-based applications.
Efficiently research and perform various tasks via the internet.
Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
Follows all agency policies and procedures as outlined in the Employee Handbook.

Nice To Haves

Fluency in Asian and Native Hawaiian/Pacific Islander language preferred.
Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.

Responsibilities

Leads daily operations and strategic oversight of Title XIX Case Management, ensuring full compliance with all programmatic and contractual obligations.
Directly supervises CM supervisors.
Leads the recruitment process, including screening, interviewing, and hiring new employees.
Leads program supervisors in utilizing the quality assurance tool to ensure CARE assessments and services align with program standards and contract requirements.
Communicates to staff the program, policies and procedures established by Home and Community Living Administration (HCLA)
Reviews, analyzes, and monitors client service statistical reports.
Represents the Case Management Program in meetings and conferences such as Joint Planning Committee.
Assists the Program Director with program planning, program audits, proposal writing and funding negotiations.

Benefits

Pay range is between $95,155 to $103,288 annually. Can increase based on experience.
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.