Program Manager - New Gym Opening
About The Position
The Program Manager (PM) at Dominique Dawes Academy will be part of the on-site leadership team, supporting the General Manager in overseeing various aspects of the gym’s successful launch, particularly as it relates to programming, and serving as the in-house gymnastics and ninja expert. They will assist in recruiting and training high-performing coaches, creating a robust program schedule, and ensuring all equipment is prepared to support lesson plan execution leading up to the gym’s opening. Ongoing, the Program Manager is responsible for the operational and quality aspects of program delivery, with a focus on supporting our core recreational gymnastics and ninja offerings. This role also ensures the successful execution of special programs, including camps, open gyms, birthday parties, and events. Reporting directly to the General Manager, the PM helps coordinate lesson plans, class schedules and rotations, and manage staff, while maintaining high-quality standards and delivering an exceptional customer experience. The PM plays a key role in fostering a fun, safe, and positive environment for children and families, while supporting performance goals such as customer satisfaction, retention, and enrollment growth.
Requirements
- Strong gymnastics knowledge and experience, either as a participant, coach, or both (required)
- Previous experience in gymnastics, children’s enrichment, fitness, or youth development programs (required)
- Excellent customer service, communication, and organizational skills
- Ability to maintain a clean, safe, and engaging environment
- CPR and First Aid certification required (or willingness to obtain within 30 days of hire)
Nice To Haves
- Prior management or leadership experience preferred
- Basic knowledge of sales, enrollment, or business development within a service-based environment is a plus
Responsibilities
- Supervise, schedule, onboard, and develop staff and coaches.
- Provide training, mentoring, and performance evaluations to ensure high-quality instruction and customer service.
- Foster a culture of teamwork, accountability, and continuous improvement among staff.
- Partner with leadership to update curriculum and roll out timely lesson plans.
- Coordinate program change-overs, floor scheduling, and class rotations.
- Ensure classes and programs run on time and align with established quality standards.
- Build and maintain a welcoming, safe, and engaging training environment.
- Serve as a point of contact for families, addressing inquiries and resolving concerns with professionalism and care.
- Maintain open communication with parents regarding program updates and participant progress.
- Support the General Manager, Special Events Coordinator, and staff with planning and managing seasonal camps, special events, open gyms, and birthday parties.
- Ensure events are properly staffed, safe, and executed to meet Dominique Dawes Academy’s standards of excellence.
- Monitor cleanliness, safety, and readiness of the gym and equipment.
- Assist with safety audits, enforce policies, and follow up on incident reports.
- Ensure the training floor is maintained as a safe environment for participants and staff.
- Support day-to-day operations in partnership with the General Manager.
- Assist with managing enrollments, tracking participant data, and other administrative tasks.
- Contribute to business growth initiatives and retention strategies.
- Participate in leadership meetings to align goals and priorities.
- Provide insights and recommendations on program improvements and growth opportunities.
- Support strategic planning and contribute to the long-term success of Dominique Dawes Academy programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
