Program Manager

CARELINK COMMUNITY SUPPORT SERVICES•Clementon, NJ

8d•$45,000 - $55,000

About The Position

For over 60 years, CareLink Community Support Services has been dedicated to helping people with disabilities to live in the community with dignity and independence. Our rehabilitation services and professional staff provide the support that people with serious mental illness, physical disabilities and other developmental challenges need to be active, productive members of their communities. We are a Leading Behavioral Health organization and we're seeking a dynamic Program Manager to join our team! The Program Manager is responsible for the daily operation of CareLink programs as well as the implementation of agency mission, values, and goals. Individuals working in this capacity are accountable for staff supervision, implementing quality rehabilitative programming and ensuring the health and welfare of all service participants. This position is part of the Management Team and works closely with CareLink administration to implement agency policies, procedures, and standards. This role requires strong leadership, organizational skills, and a commitment to improving lives.

Requirements

Bachelor's degree in a related field or above from an accredited college or university.
Valid Driver's license for participant transportation is required.
2-years' work experience working directly with people with mental illness, emotional, cognitive, etc.).
Knowledge of psychotropic medications, their uses and side effects required.
Knowledge of methods of psychiatric rehabilitation.
Ability to work as a leader and provide training and supervision to staff required.
Motivation, interest, and ability to work empathetically with people who have disabilities (intellectual/ developmental, mental illness, physical, emotional, cognitive, etc.) required.
Strong organizational, communication and problem-solving skills
Ability to work flexible hours and provide coverage as needed
Knowledge of Microsoft Office products.
Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
Excellent communication and interpersonal skills.
Ability to multitask and be flexible with regard to workload and assignments.
Ability to exercise judgment.
Ability to make sound judgements regarding the health and welfare of service participants required.
Willingness and ability to drive agency vehicle.
Willingness and ability to handle on-call duties required.

Nice To Haves

CPRP certification is preferred

Responsibilities

Manages daily program operation and ensure efficient service delivery.
Reports all relevant problems and changes to the appropriate CareLink administrative personnel.
Assists staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants.
Oversees referrals to the program.
Coordinates and develops individual service plans designed to improve the social and self-care skills of service participants.
Performs other duties or special projects as required or as assigned.
Monitors participant medications.
Oversees service participants’ special medication needs.
Oversees menu planning and food ordering on a weekly basis.
Ensures coverage for each shift.
Works additional shifts when needed to ensure proper coverage.
Participates in the daily milieu of the program.
Demonstrates respect for service participants, families, staff and agency principles.
Assists staff in their duties when needed.
Designs and implements services to meet individual needs.
Transports individuals as necessary/appropriate.
Appropriately supervises all staff, students and volunteers.
Provides leadership, example, instructions, suggestions, and discipline as appropriate.
Monitors individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current.
Provides a thorough and timely orientation to each new employee in the program.
Prepares staff assignments.
Participates in the development and training of employees to improve their work quality and job knowledge.
Assesses, teaches, and supervises staff on an on-going basis regarding their work on individual service plans.
Prepares and administer staff introductory and annual performance evaluations accurately, fairly and on time.
Conducts staff meetings on a regular basis.
Ensures that program/site is in full compliance with all applicable regulations and standards.
Ensures that program site is well maintained.
Coordinates staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments.
Monitors program expenditures according to budget.
Processes all necessary paperwork related to service participant program status, including admission and discharge information.
Monitors and signs-off on all incident reports as needed.
Ensures that all staff documentation is completed accurately and on time.
Handles liaison responsibilities with appropriate entities.
Participates in on-call rotation.
Submits all administrative paperwork on time as required.
Contributes to Continuous Quality Improvement meetings.
Contributes to agency training schedule.
Participates actively in quality improvement efforts, including an emphasis upon individual and family satisfaction.
Prepares monthly billing reports.
Performs other duties or special projects as required or as assigned.
Assist with employee relations counseling, unemployment, and exit interviewing.
Attends and participates in regular supervision.
Responds appropriately to emergency situations.
Performs job within framework of agency, site, and professional standards.
Participates in staff meetings and training programs.
Attends and participates in agency events.
Adheres to agency/site policies and procedures including HIPAA requirements.
Cooperates and coordinates with Regional Director on all operational issues.
Projects a positive attitude and image to staff, participants, family members, and outside contacts.
Uses appropriate communication channels.
Completes assignments independently and within specified time frames.
Participates in achievement of agency goals, objectives and mission through psychosocial rehabilitation values and processes.
Displays motivation and interest in working creatively with people who have mental illness/disabilities.
Demonstrates the ability to make sound judgements regarding the welfare of people served.
Displays ability to take direction.
Demonstrates knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation.
Maintains positive leadership role.
Maintains professional demeanor.
Follows agency dress code.
Adheres to supervisor's requests.
Cooperates with other staff and exhibit positive attitude toward position and agency.
Contributes to the growth and development of services.
Shows initiative and demonstrate good judgement.
Follows instructions accurately and thoroughly.
Works as scheduled to assure coverage.
Performs job in a safe manner.
Reports/addresses safety concerns in a timely manner.