Program Manager

Sevita•Hesperia, CA

22h•Onsite

About The Position

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. The Day Program Manager is responsible for managing the services delivered to a designated program or set of programs, and the overall operation of these programs. This includes the organization and implementation of direct supports, person-centered planning, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of the physical environment. Sevita is a leading provider of home and community-based specialized health care, committed to helping individuals live full, more independent lives. With over 50 years of mission-driven service, Sevita's 40,000 team members innovate and enhance care for 50,000 individuals across the U.S.

Requirements

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed
Other education and experience as required by applicable regulations
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services
Licensure as required by state
Medication Management Certificate issued with the completion of Company provided training
Mandatory Reporter Certificate issued with the completion of Company provided training
Other training and/or certification per state requirements and/or service line
Ability to travel as needed

Nice To Haves

Bachelor's degree
Two to three years of related experience in the Human Services Industry

Responsibilities

Oversees implementation of human resource practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees
Participates in the recruitment and interviewing of all staff
Hires direct staff members in consultation with the PM’s manager; and approves the hiring of direct support professionals and other indirect staff members
Organizes and implements on-site orientation and training for assigned programs; and monitors training compliance and documentation
Conducts monthly staff meetings; attends monthly regional meetings
Designs and monitors schedules to assure that all shifts are covered; monitors and minimizes overtime
Conducts annual performance evaluations for direct reports in consultation with the PM’s manager; reviews and approves annual Direct Support Professional and other staff member’s performance evaluations
Coaches employees, correcting or directing employee behavior where required
May remove employees in the event of emergency
May recommend and participate in decisions regarding discipline and termination in consultation with the PM’s manager and Human Resources
Manages the termination of Direct Support Professionals or other staff members as necessary
Responsible for employee safety and workers’ compensation programs; monitors compliance; and assists in returning employees to work; implements, oversees, and trains employees about safety
Manages the implementation of program planning; monitors delivery of services and supports; ensures services are consistent, engaging and relevant to the individuals served
Writes and approves individual program plans (as appropriate); trains and assists appropriate staff members with implementation of plans across all shifts
Periodically audits individual records and other program documentation for accuracy and completion
Conducts progress meetings and (quarterly, annual and/or other) reviews as appropriate or determined by the interdisciplinary team; provides and approves written and progress reviews
Oversees licensing compliance for program services and supports; ensures timely and accurate program documentation; implements the Network compliance plan; and manages individual rights implementation
Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individual’s financial accounts (as applicable)
Maintains productive and professional relations with individuals, families, case managers and other stakeholders; provides regular communication to stakeholders; and acts as point of contact for all stakeholders; implements satisfaction improvement plans
Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; reviews all incidents and directs appropriate response; ensures timely incident reporting; and signs and submits all incident reports as required
Oversees implementation of individual health care while in Day Program’s care; implements strategies to limit illness or serious incident; oversees and reviews health care documentation
Oversees system for medication administration, documentation and security; reviews documentation for accuracy and completeness; assures all applicable employees are certified or trained in medication administration
Approves purchases of medical supplies and equipment; and ensures training on proper use to all employees
Monitors food service in accordance with dietary plans and to meet regulatory compliance; ensures consideration for special needs, occasions and individual choice
Responsible for the financial performance of the program, from billing to staff budgets, as well as reviewing and approving purchases
Approves purchase of food, supplies and equipment; and reviews and monitors monthly invoices for accuracy and budgetary compliance
Attests to company credit card statements and monthly invoices in accordance with company policy
Oversees census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports
Monitors staffing hours for budgetary compliance
Maximizes census, average daily attendance and utilization
Oversees the maintenance and cleanliness of the program’s facilities and vehicles
Ensures vehicles are properly maintained, clean, and safe by consulting with maintenance personnel; implements training procedures for maintenance and safe operation of company-owned vehicles; addresses known safety concerns with employee vehicles or other means of transportation, for the safe transport of individuals
Monitors and implements strategies to assure neat, clean, and safe program environments (internal and external); ensures age appropriate and esthetic decoration
Oversees environmental safety program; establishes preventive maintenance schedule; maintains furnishings, equipment and facilities in good repair and compliant with regulatory standards
Attends monthly regional meetings and additional meetings as needed
Performs other related duties and activities as required
Manages the direct or indirect staff members of the program including performance evaluations, scheduling, orientation, and training
Makes recommendations and/or decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions
Resolves employee problems within position responsibilities