Program Manager - Carowinds

accesso•Charlotte, NC

5d•Onsite

About The Position

Position Overview: Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Pr ogram Manager, you will be responsible for partnering with the client to support the day-to-day operations of the virtual queuing program. In this key role, you’ll be right in the action, collaborating with park leadership, front-line team members and the accesso corporate team to deliver seamless experiences for guests maximizing their time and fun, while also driving revenue through our premium services. As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll provide hands-on operational support and collaborate with peers on creative solutions to everyday challenges. We're looking for positive, self-motivated individuals who thrive in a collaborative environment and enjoy making an impact! Please note that this is a temporary position from March - November. Location: This is an on-site role in Charlotte, NC at Carowinds Amusement Park. Reports to: Senior Operations Manager Travel ✈️ Requirement: up to 25%

Requirements

Minimum of two (2) years of management experience in the amusement/theme park or operations management industry.
Strong communication, leadership, and team management skills.
Ability to manage technology systems and provide basic technical support as needed.
Excellent problem-solving abilities with a strong focus on guest service.
Availability to work weekends and holidays is required; extended hours may be necessary based on operational demands.
Must have reliable transportation and flexible scheduling.
This role requires working on holidays, weekends and high-volume days.
Schedule varies to meet business and client needs.
This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds

Nice To Haves

Theme park/attractions industry experience

Responsibilities

Serve as a key liaison with Carowinds department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience.
Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices.
Actively engage with guests, monitor and manage queues, and resolve operational issues in real time.
Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives.
Oversee and update digital content across the Queueing website and mobile app to ensure accurate, guest-friendly information.
Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience
Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations.
Provide hands-on, first-line technical support and manage hardware inventory.
Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience.
Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies.
Perform other tasks and responsibilities as needed to support operations.