Program Manager

RELX-posted 4 days ago
Full-time • Manager
Alpharetta, GA
5,001-10,000 employees
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We are looking for a Program Manager to lead transformation efforts within the Insurance Business Unit’s Process Center of Excellence. This role focuses on optimizing project management, accelerating go-to-market execution, and aligning operations with Agile and Scrum frameworks to enhance delivery speed, accuracy, and scalability. The ideal candidate will have strong experience in business process optimization, program delivery, transformation within Business and technology and change management.

  • Standardize and enhance project management methodologies tailored to the insurance product lifecycle.
  • Act as a liaison between EPMO, Technology, Vertical, and Product teams to integrate planning with Agile and other delivery models.
  • Establish and promote best practices, ensuring effective training, communication, and adoption across EPMO.
  • Support Agile/Scrum implementation to improve responsiveness and delivery cadence.
  • Lead the creation, documentation, and implementation of GTM and other key business processes.
  • Conduct training and onboarding for teams adopting new GTM standards.
  • Define roles, responsibilities, and handoffs across functions including Product, Legal/Compliance, Marketing, and Sales.
  • Ensure stakeholder alignment on readiness criteria, timelines, and regulatory requirements.
  • Serve as a subject matter expert in Lean Six Sigma and project/process management methodologies.
  • Analyze key processes and performance metrics to identify inefficiencies and drive improvements.
  • Monitor compliance and effectiveness of standardized GTM processes and ensure accurate data flow in project systems.
  • Facilitate workshops to identify bottlenecks and embed a culture of continuous improvement.
  • Bachelor’s degree in Business, Engineering, Insurance, or related field; MBA preferred.
  • Minimum of 6 years of experience in business process engineering, project management, or operations within the financial industry; consulting experience is a plus.
  • Proven track record in leading enterprise transformation initiatives, including Agile and technology adoption.
  • Strong understanding of insurance products, distribution channels, underwriting, and regulatory frameworks.
  • Certifications in one or more of the following: Lean Six Sigma (Green/Black Belt), PMP.
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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