Program Manager

FORTUNE SOCIETY INC•New York, NY

1d•$36 - $38

About The Position

Under the supervision of the Director, Employment Business Services, the Program Manager (PM) will oversee the development, implementation, and management of our internship program. The PM will play a critical role in designing program objectives and establishing key partnerships. These include educational institutions, employer host sites, and industry partners. The PM will maintain strong partnerships with Bloomberg, NBC Universal, and other organizations to increase internship placements. They will also provide intentional case management support to interns, ensuring a valuable and rewarding experience. The Program Manager will oversee our Corporate and Traditional Programs. These include our Bloomberg Fellowship, NBC Apprenticeship Program, and Fortune’s Transitional Work Program (TWP). The Program Manager must embody the values and mission of the Fortune Society. This includes meeting our participants where they are, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done. The Program Manager collaborates with the Director of Employment Business Services to manage contracts, ensuring deliverables are met, and leads ongoing program improvements, maintaining a commitment to meeting and exceeding program deliverables. The Program Manager anticipates, identifies, and effectively addresses issues and/or risks, planning for contingencies to manage challenges, and follows through on plans established. They will also manage projects and tasks successfully from inception to delivery. This includes designing Alumni Networking events for past interns and fellows. These projects will support the long-term success of Retention and provide a Wellness check of past program participants. The Program Manager should be able to communicate the vision to direct reports and ensure that the team understands and strives towards defined performance goals. The Program Manager carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and mentoring employees; addressing employee relations and resolving problems. The Program Manager will demonstrate their ability to apply the principles of management, effectively communicate, engage and motivate team members to meet the milestones required for the program. The Program Manager is a leader that can make effective and efficient decisions and encourage prudent risk-taking. They will also illustrate excellent interpersonal skills. Excellent interpersonal and communication skills with the ability to build and maintain relationships with internal stakeholders (e.g., program managers, career counselors) and external partners (e.g., employers, community organizations, corporate internship partners) to facilitate collaboration, resource sharing, and program sustainability.

Requirements

Bachelor’s degree in Human Services, Business Administration, Education, or related field; master’s degree preferred.
Minimum of 3-5 years of experience in talent development, internship program management, or related field, with a proven track record of success in designing and implementing internship programs.
1 – 2 years of supervision experience strongly preferred.
Strong understanding of internship program best practices, recruitment strategies, talent management principles, and student development theories.
Excellent communication, interpersonal, networking, and relationship-building skills with the ability to engage and collaborate effectively with students, faculty, employers, and industry professionals.
Demonstrated leadership abilities with the capacity to motivate, inspire, and mentor interns, staff, and stakeholders to achieve program goals and objectives.
Organizational skills with the ability to manage multiple projects, deadlines, and priorities in a fast-paced, dynamic environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with internship management platforms, applicant tracking systems (ATS)- Case Worthy (CW), or other technology tools to support program administration and data management.

Responsibilities

Develop and implement strategic plans and objectives for the internship program in alignment with organizational goals and talent development strategies.
Ensure effective oversight of the Transitional Work and Retention Specialist by monitoring and guiding the execution of internship-related tasks as outlined below.
Oversee internship program structures, including recruitment processes (that will include reviewing applications, selecting intern candidates, creating, and issuing acceptance and rejection notifications, developing, implementing selection criteria, orientation sessions, training modules, and evaluation mechanisms, to ensure a positive and enriching experience for interns.
Establish and maintain partnerships with Community Based Organizations (CBO’s) and Faith Based Organizations (FBO’s) to promote internship opportunities, recruit top talent, and facilitate collaboration on program initiatives.
Cultivate relationships with industry partners, employers, and professionals to identify internship placements, projects, and mentorship opportunities that align with participants education and career interests and abilities, visit and vet hosting sites.
Coordinate internship recruitment efforts, including facilitating presentations, screening applicants, conducting interviews, and matching interns with suitable placements based on their skills, interests, and career goals. Review and submit attendance records/information.
Develop and deliver orientation sessions, workshops, and training activities to prepare interns for their roles, enhance their professional skills, and foster a sense of community and belonging within the organization.
Provide ongoing support, guidance, and mentorship to interns throughout their internship experience, serving as a primary point of contact for questions, concerns, and feedback.
Monitor intern attendance and performance, track project milestones, and conduct evaluations to assess learning outcomes, skill development, and overall program effectiveness.
Collaborate with internal teams, including case managers, employment specialist, treatment services, BLC, supervisors, managers, and HR personnel, to integrate interns into departmental activities, projects, and initiatives, and ensure alignment with organizational needs and priorities, as well as providing progress reports and necessary support.
In collaboration with employment services team, organize networking events, career fairs, and professional development opportunities to facilitate networking, mentorship, and knowledge sharing among interns, employees, and external partners.
Collect and analyze feedback from interns, supervisors, and stakeholders to identify areas for improvement, implement best practices, and enhance the internship program experience.
Prepare reports, presentations, and other communication materials to communicate program achievements, outcomes, and impact to senior management, stakeholders, and partners.
Stay informed about trends, developments, and innovations in internship programs, talent development, and higher education to continuously enhance program quality and relevance.
Ensure compliance with relevant laws, regulations, and organizational policies related to internships, employment, and equal opportunity practices.