Program Manager

Volunteers of America of Massachusetts•Boston, MA

46d•$60,000

About The Position

As the Program Manager, you’ll have a dynamic and critical role in our community-based residence supporting the well-being and recovery of adult clients in our programs. Our programs help people recover and achieve wellness through a client-centered, trauma-informed harm reduction framework. As part of the treatment team, the Program Manager will manage a team of committed Recovery Support Specialists as you work together to make a difference in the lives of our clients through the use of clinical/treatment best practices. The Program Manager role is about making a difference in the lives of the people we serve.

Requirements

Bachelor’s Degree with at least two years of substance abuse disorder experience, or equivalent.
Experience in a wide variety or treatment modalities (Harm reduction, Medication Assisted Treatment, co-occurring modalities, Trauma Informed Care, etc.) also required.
Computer proficiency in electronic health records and MS Word and Outlook.

Responsibilities

Supervise, guide and oversee Recovery Support Specialists employees and ensure all shifts are covered through thoughtful management of employee schedules.
Ensure a professional and hospitable program atmosphere to encourage client participation in treatment.
Work with Program Director and Clinical Supervisor to manage the intake process toward a full census and that clients are appropriate for the program level of care.
Provide support and participate in therapeutic milieu, including groups as needed.
Oversee core administrative functions of the program including collecting revenue, recording monthly costs, and ordering program supplies and food shopping.
Maintain a safe work environment for clients and staff. Conduct documented fire drills, incident reports and any escalate any issues or concerns to the Program Director and/or Clinical Supervisor.
Record, maintain and submit accurate daily/monthly program census.
Work with Clinical Supervisor to identify needed areas of training for staff.
Review program EHR documentation and provide support and training where needed. Complete required clinical documentation and audits of client files.
Perform other duties as requested or required.

Benefits

Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
403(b) retirement plan with employer match
24/7 nurse hotline for urgent health questions
Employee assistance program to provide help with family concerns, stress management, legal issues, and more
Employer-paid long-term disability and life insurance
Pet insurance
Tuition remission programs
Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
14 paid holidays, higher than industry average
Fitness/wellness reimbursement to cover expenses such as gym membership
Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
Cash bonus, with no annual cap, for referring other qualified candidates for employment