Program Manager

PagerDuty•Atlanta, GA

11h•Hybrid

About The Position

Program Managers (PgMs) at PagerDuty drive large scale programs and projects to success! You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. PgMs handle complex inter-team dependencies and bridge the gaps in technical management. You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, customer service teams and beyond. If you are someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects then we want you to join our team!

Requirements

Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams
Confidently and accurately manage cross-team dependency and risk identification and resolution
Able to translate technical details into useful information for non-technical Dutonians
Ability to communicate complex information/situations in a clear and concise manner to all levels
Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables
Able to manage up and down the org, keeping program goals at the forefront
Analytical, solution oriented
Confidence/ability to have the difficult conversations
Business & Financial Acumen
Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support
Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
Ability to set up reports/dashboards such that manual effort is reduced
5+ years of technical program management experience in matrixed software development organizations
Jira power user
Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience
Have a deep understanding of agile principles and how to apply them effectively
Experience with common software development methodologies and standards

Nice To Haves

Work experience in a fast growth startup environment
Ability to provide technical recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.
Experience in DevOps and digital/cloud operations

Responsibilities

Lead product development and other department program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
Anticipate bottlenecks, providing escalation management and making tradeoffs
Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
Collaborate closely with departments to drive iterative process improvements
Leverage tools and processes to improve productivity in support of the program
Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
Drive program alignment on present and future outcomes that support company’s strategy
Manage program financials related to capitalization
Creation and distribution of impactful automated reporting

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs