Program Manager---Managed Services
About The Position
Provide overall program leadership and execution oversight for Platform Hosting services, serving as the primary interface with government leadership for this scope. Guide planning, execution, and integration of current and future technologies supporting enterprise and platform hosting environments. Manage program governance activities specific to Platform Hosting, including schedule management, risk and issue tracking, dependency management, and quality assurance. Develop and maintain program plans, integrated schedules, staffing plans, and resource forecasts for Platform Hosting services. Support contract administration activities for the Platform Hosting scope, including compliance with contract requirements, service level agreements, and reporting obligations. Provide managerial and administrative direction for Platform Hosting initiatives, including requirements coordination, change management, and service transition activities. Advise leadership on Platform Hosting modernization opportunities, operational improvements, and lifecycle management priorities. Support disaster recovery and Continuity of Operations (COOP) planning and testing related to Platform Hosting services.
Requirements
- Bachelor's degree, or four (4) additional years of experience in lieu of a degree
- Minimum 15 years of progressive IT experience supporting US Federal Government clients
- Minimum 5 years of experience managing or supporting enterprise-scale IT hosting environments
- Minimum 3 years of experience with enterprise or platform hosting services in on-premise, cloud, or hybrid environments
- ITIL 4 Managing Professional Certification or AWS Certified Cloud Practitioner
- PMP certified
- Ability to obtain a Public Trust
- Must live within 60 miles of the client site in Rockville, MD
- Experience working in environments applying PMI principles and supporting Lean IT, Agile, DevOps, and ITIL practices
- Strong analytical and problem-solving skills
- Demonstrated people leadership experience, including team building, performance management, and talent development
- Proven program and project management skills, including planning, budgeting, resource coordination, and execution oversight
- Excellent written and verbal communication skills, including experience presenting to senior government and executive leadership
Nice To Haves
- Experience supporting enterprise or research-focused hosting environments
- Experience supporting Disaster Recovery and Continuity of Operations (COOP) planning and execution
- Additional certifications such as ITIL 4 Practice Manager or AWS Certified Solutions Architect (Associate)
Responsibilities
- Provide overall program leadership and execution oversight for Platform Hosting services
- Serve as the primary interface with government leadership for this scope
- Guide planning, execution, and integration of current and future technologies supporting enterprise and platform hosting environments
- Manage program governance activities specific to Platform Hosting, including schedule management, risk and issue tracking, dependency management, and quality assurance
- Develop and maintain program plans, integrated schedules, staffing plans, and resource forecasts for Platform Hosting services
- Support contract administration activities for the Platform Hosting scope, including compliance with contract requirements, service level agreements, and reporting obligations
- Provide managerial and administrative direction for Platform Hosting initiatives, including requirements coordination, change management, and service transition activities
- Advise leadership on Platform Hosting modernization opportunities, operational improvements, and lifecycle management priorities
- Support disaster recovery and Continuity of Operations (COOP) planning and testing related to Platform Hosting services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
