Program Manager

ODYSSEY BEHAVIORAL GROUP•Los Angeles, CA

13d

About The Position

At Clearview Residential, we know the work is hard — and that’s exactly why it matters. As a Program Manager, you’ll step into a leadership role where you guide and support our dedicated psychiatric technicians, the heart of our front-line care. This position is about more than managing schedules or tasks — it’s about building a culture of accountability, compassion, and resilience where both clients and staff can grow. Our foundation is client-centered care and clinical excellence, driven by our 5-Star Service Commitments: Respect, Accountability, Integrity, Flexibility, and Collaboration. These values don’t just guide how we treat our clients — they shape how we support one another as a team. You’ll join a team of professionals who are deeply passionate about evidence-based treatment and personalized care for individuals with primary mental health and dual-diagnosis needs. The challenges are real, but so are the rewards: watching clients achieve breakthroughs, mentoring staff into stronger leaders, and knowing that your work changes lives every single day. As part of the Odyssey Behavioral Healthcare Network, Clearview offers the stability and resources of a nationwide system while maintaining the close-knit culture of a dedicated treatment center. Our continuum of care spans outpatient, intensive residential, psychiatric, and specialized programs — giving you opportunities for professional development and career growth across multiple service lines. Step into a leadership role where you can shape lives, strengthen teams, and set the standard for clinical excellence. Join Clearview Residential and help us lead the way. The Program Manager supports the Director of Residential Operations with oversight for the Lead Behavioral Health Technicians (Lead BHTs) and Behavioral Health Technicians (BHTs) team at a designated facility. Responsibilities include training, scheduling, direct supervision, and ensuring compliance with treatment protocols and state regulations. Additionally, the Program Manager collaborates with the Director of Residential Operations to maintain client safety and deliver exceptional customer service. Position provides support to staff and clients through various clinical and administrative activities, aiming to achieve optimal client outcomes.

Requirements

The position requires a bachelor’s degree, a minimum of 2 years’ experience in the Health & Human Service Field, preferably within a behavioral healthcare treatment setting, and 1+ years of supervision experience
A valid Driver's license and a generally clean driving record are required. Employees may be required to drive personal or company vehicles.
State licensing DHS and DSS prohibit individuals with specific criminal charges, conducted by Livescan fingerprint checks. Exemptions offered.

Responsibilities

Provides immediate supervision for PM and Overnight Lead BHTs and BHTs to ensure client safety and operational effectiveness.
Manages scheduling, staffing levels, meal and rest break adherence, overtime, and resource allocation for efficient operations.
Overseed BHT daily operations, ensuring all team responsibilities are completed.
Participated in hiring, training, coaching, mentoring, and conducting annual employee evaluations.
Ensured staff adherence to treatment plans and facility protocols, collaborating with clinical and nursing teams, as needed.
Leads meetings for the BHT team and engage them in performance improvement initiatives, as needed.
Ensures compliance with licensure and accreditation standards, state and federal laws, and best practices while maintaining program quality.
Upholds the organization’s values and cultural beliefs in client treatment.
Fosters client involvement in their treatment journey.
Supports routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting, and orientation completion.
Collaborates with clinical team members to ensure appropriate emotional support is provided to clients.
Communicates pertinent client information to the clinical team promptly.
Maintains timely/clinically appropriate documentation, ensuring BHTs are trained in and adhere to documentation processes.
Assists with the timely completion of administrative duties, including but not limited to checklists, Relias adherence, answering phones, scheduling, and auditing for compliance purposes.
Submits and track work orders for facility maintenance.
Serves as a trainer and mentor to the BHTs, providing coaching for continuous quality improvement.
Address and resolve operational challenges, escalating issues as necessary.
Functions within the guidelines of the facility’s Code of Ethics and Corporate Compliance.
Conducts chart audits following program policy timelines, as requested.
Conducts ObservSmart and Relia's audits following program policy timelines, as requested.
Conducts tours for clients, family members, students, and visitors, as requested.
Consistently arrives to work on time and promptly notifies supervisor when absent.
Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
Maintains a positive attitude and acts as a team player with others on the treatment team.
Attends all supervisory training within assigned time frames as required by the facility.
Updates job knowledge by participating in training and educational opportunities.
Performs other duties as assigned.

Benefits

Leadership role with a meaningful impact on staff and clients
Supportive, collaborative team environment
Exceptional benefits package
The chance to be part of a mission-driven organization improving mental wellness every day
Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
PPO & HDHP Health Plan Options
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave