Program Manager

Bank of America•Chicago, IL

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive materials and ensuring results align to program strategy, simplification, and new capabilities. The Band 4 Program Manager role focuses on delivering effective skills development, training, communications and engagement programs to a diverse range of stakeholders and audiences. The role supports two Global Risk Management teams led by Peter Franke, Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT) Executive. Together, these teams comprise over 3,000 professionals primarily based in the United States, United Kingdom and India and support all lines of business across the enterprise. The role is part of the EIT - GRA Business Operations and Control team, which ensures smooth, coherent, efficient operations and strong governance across EIT and GRA. The team oversees key functions, including financial and resource management, workforce and location strategy, executive routines, communications, and training. This role will collaborate with the Skills Development and Communications leads to support the business in all aspects of employee readiness including consulting, creating, implementing, and measuring training programs. It will also involve writing and distributing communications across EIT and GRA, ensuring effective messaging for all audiences – from senior executives to employees at all levels. This role requires the ability to listen, engage effectively with EIT and GRA subject matter experts, ask the right questions, write with clarity, multi-task, meet deadlines, and translate complex processes and services into simple language.

Requirements

Exemplary written, verbal and presentation skills
Extensive experience creating strategic written communications for senior executives and large teams
Experience and proficiency in delivering training programmes to large audiences
Strong analytical and critical thinking skills
Excellent consulting and relationship building skills
Ability to think strategically and make connections across the organisation
Highly proficient Microsoft Office and video editing skills
Ability to prepare clear, compelling and visually engaging PowerPoint presentations tailored to different audience levels (e.g., analysts, specialists, senior executives)
Ability to lead, negotiate and facilitate discussions for successful outcomes
Strong change management skills with the ability to simultaneously manage multiple projects and priorities
Works well in a collaborative, fast paced environment
Acute attention to detail

Responsibilities

Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
Supports the adoption and sustainment of change initiatives and helps assess adoption risks
Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders