Program Manager

MarketSource inc

34d

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful results
High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs
Strong business acumen
Ability to build strong partnerships with internal employees as well as external stakeholders
Proven ability to analyze and improve work processes for efficiency
Demonstrated ability to be a team player/coach
Demonstrated leadership, motivational and influencing skills
Excellent written, oral and presentation skills
Ability to present to senior leaders and executives, as well as small and large groups
Ability to maintain professional demeanor; demonstrate integrity and confidentiality
Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
Bachelor’s Degree or equivalent work experience in lieu of degree
5+ years’ experience in management or leadership role
Up to 75% travel; 2-3 weeks per month
In office workdays are required; there will be day(s) assigned for working remotely based on schedule assigned

Responsibilities

Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client
Direct functions and performance within the program, including oversight and monitoring of employee activity
Manage client commitments and expectations
Monitor Program objectives and provide critical performance feedback to the client and leadership
Coach and develop team members to drive performance and exceed program goals and objectives
Develop and implement processes to measures and drive performance
Provide analysis for ad-hoc executive management reporting
Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time
Manage Program Profit & Loss
Perform regular financial and program reviews with client’s management staff and MarketSource
Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives
Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives
Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting
Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations
Assist team with maintaining relationships, negotiating, and closing opportunities
Train team on necessary skills, tools utilization, product information, and business intelligence