Program Manager (Contingent on Contract Award)
About The Position
Provide on-site day-to-day program management including leadership, cost control, planning, and quality assurance to ensure effective contract performance. Serve as the single point of contact between the Government and the contractor for all technical, contractual, and programmatic matters. Manage all aspects of the ITCSU contract, including scheduling, staffing, performance metrics, deliverable management, and compliance with quality standards. Conduct routine performance reviews, risk assessments, and progress briefings with NCIS and ITCSU leadership, including weekly status reports, Interim Project Reviews (IPRs), and Senior Management Reviews (SMRs). Develop, implement, and maintain a Quality Assurance Plan (QAP) addressing performance metrics, service levels, and process improvement initiatives. Lead the development and delivery of program documentation, including project plans, after-action reports (AARs), and configuration management artifacts. Manage communications with government stakeholders and ensure all deliverables meet established timelines, budgets, and performance standards. Identify and implement process improvements and innovative solutions to enhance IT service delivery and operational efficiency. Support 24/7/365 ITCSU operations, ensuring 99.9% systems availability and rapid response to outages or incidents. Coordinate with DoD agencies such as DISA, DCSA, and other MDIAs to maintain consistent enterprise IT operations and security posture.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline; Master’s degree preferred.
- Minimum of 10 years of progressive IT Program or Project Management experience, including 5 years leading federal IT service delivery or operations contracts.
- Demonstrated experience managing complex IT programs that include multiple service areas such as network engineering, systems administration, and cybersecurity.
- Strong knowledge of DoD and Navy IT environments, including DISA, NIPRNet, SIPRNet, and COMSEC operations.
- Experience implementing and maintaining Quality Assurance, Configuration Management (CM), and Change Management processes.
- Familiarity with ServiceNow, SolarWinds, VMware ESXi, VEEAM, Cisco technologies, and Windows/Linux server environments.
- Proven ability to lead cross-functional technical teams and maintain high-performance standards in mission-critical environments.
- Excellent communication, analytical, and organizational skills, with the ability to prepare and brief executive-level presentations and technical documentation.
- Strong understanding of ITIL, CMMI, and Project Management Body of Knowledge (PMBOK) principles.
- PMP, PgMP, or DAWIA Program Management Level II/III certification highly desired.
Responsibilities
- Provide on-site day-to-day program management including leadership, cost control, planning, and quality assurance to ensure effective contract performance.
- Serve as the single point of contact between the Government and the contractor for all technical, contractual, and programmatic matters.
- Manage all aspects of the ITCSU contract, including scheduling, staffing, performance metrics, deliverable management, and compliance with quality standards.
- Conduct routine performance reviews, risk assessments, and progress briefings with NCIS and ITCSU leadership, including weekly status reports, Interim Project Reviews (IPRs), and Senior Management Reviews (SMRs).
- Develop, implement, and maintain a Quality Assurance Plan (QAP) addressing performance metrics, service levels, and process improvement initiatives.
- Lead the development and delivery of program documentation, including project plans, after-action reports (AARs), and configuration management artifacts.
- Manage communications with government stakeholders and ensure all deliverables meet established timelines, budgets, and performance standards.
- Identify and implement process improvements and innovative solutions to enhance IT service delivery and operational efficiency.
- Support 24/7/365 ITCSU operations, ensuring 99.9% systems availability and rapid response to outages or incidents.
- Coordinate with DoD agencies such as DISA, DCSA, and other MDIAs to maintain consistent enterprise IT operations and security posture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
