Equifax-posted 6 days ago
Full-time • Mid Level
Hybrid • Clayton, MO
5,001-10,000 employees

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is seeking a highly organized and detail-oriented Program Manager to coordinate and drive the successful execution of our core technology initiatives, specifically focusing on Equifax’s identity theft and protections platforms. This role serves as a critical bridge between Product, Technology, and Business stakeholders, ensuring clear communication, aligned roadmaps, and consistent program governance across internal teams and our USIS counterparts.

  • Program Governance: Responsible for coordinating between Workforce Solutions and USIS business units to establish and maintain an appropriate governance framework.
  • Schedule and lead recurring project meetings, driving action items and accountability.
  • Maintain key program documentation, including the RACI matrix and other documentation of roles and responsibilities.
  • Coordinate and manage timely escalations to senior leadership, ensuring risks and roadblocks are addressed.
  • Executive Communications: Develop high-quality presentation materials and status updates for senior leadership, providing an accurate and transparent view of program health, milestones, and challenges.
  • Collaborate with various workstreams to accurately reflect their activities and identify any emergent risks in leadership reports.
  • Roadmap & Requirements: Partner with Product leadership to develop a clear, achievable timeline of deliverables for new features built into the MyEquifax platform.
  • Facilitate the gathering of comprehensive business requirements across diverse stakeholder groups.
  • Vendor & Operational Support: Support the onboarding process for new vendors and manage changes to existing vendor agreements.
  • Work closely with our Operations teams to ensure Standard Operating Procedures (SOPs) and talk tracks are promptly updated for any changes to the product or its features.
  • Development Planning: Collaborate with Technology teams to develop a clear timeline of deliverables for the development and deployment of MyEquifax features.
  • Coordinate the creation of a joint roadmap across both EWS and USIS to ensure technical timelines are aligned and dependencies are clearly identified, tracked, and managed.
  • Issue Resolution: Act as a central point of contact to manage and escalate issues across various technology teams and up to senior leadership, ensuring quick resolution to maintain project velocity.
  • Sales and Product Focused Initiatives as needed: Focus on enabling revenue growth for the Employer Services organization through proactive identification, development and execution of cross-functional programs, internal and external communication and will leverage knowledge of the Employer Services strategic vision and understanding of our markets and customers to drive program initiatives.
  • 5+ years experience in Program Management, Project Management, or Technical Product Management.
  • Bachelors degree
  • Working knowledge of tools such as Jira and Aha!
  • Project management certification (e.g. PMP, CAPM, etc.).
  • Experience working on software development products is desired.
  • Previously managed projects in the technology space.
  • Exceptional skills in creating clear, concise executive-level presentation materials.
  • Strong understanding of governance frameworks (e.g., RACI) and project lifecycle methodologies.
  • Ability to translate high-level business goals into actionable project plans and technical requirements.
  • Excellent cross-functional communication and stakeholder management skills, with experience coordinating technical and business teams simultaneously.
  • Demonstrated ability to identify, track, and manage complex dependencies and technology escalations.
  • We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
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