Program Manager

Itero Group•Harrisburg, PA

About The Position

Itero Group is seeking a Program Manager to support our client’s Office of Digital Experience. This role will lead a large-scale Permitting, Licensing, and Certifications (PLC) enterprise initiative, driving delivery across multiple workstreams and teams. This is a high-impact leadership role responsible for establishing program structure, governance, and execution strategy while ensuring alignment across business, product, engineering, and vendor teams. The ideal candidate brings strong program leadership experience, thrives in complex environments, and can drive accountability without direct authority.

Requirements

8–10 years of program or portfolio management experience
Proven success managing large-scale, multi-year, multi-million-dollar programs
Experience managing multiple concurrent workstreams and cross-functional teams
Experience working with internal teams and external vendors
Ability to influence and lead without direct authority
Strong coaching and mentoring capabilities
Comfortable engaging with senior stakeholders
Excellent communication skills (executive and team-level)
Expertise in program governance, planning, and execution
Experience with Agile, Waterfall, and hybrid methodologies
Ability to bring structure to complex or ambiguous environments
Experience with tools such as Confluence, Azure DevOps, SharePoint, or similar
Strong communication with both technical and non-technical stakeholders
Experience supporting Agile ceremonies and project tracking
Familiarity with documentation (project plans, requirements, status reports)
Exposure to procurement processes (RFP/RFI) preferred

Nice To Haves

Experience in government environments (preferred, not required)
Experience with Salesforce
Certifications such as PMP, Scrum, or equivalent
Experience building or stabilizing programs in early-stage or evolving environments

Responsibilities

Own end-to-end delivery of a complex, multi-workstream program
Establish program vision, structure, and execution strategy
Drive alignment across product, engineering, UX, vendors, and stakeholders
Ensure accountability and delivery across all teams
Design and implement program operating model (cadence, governance, decision-making)
Establish roles, responsibilities, and escalation paths
Lead steering committees and governance forums
Ensure adherence to program standards and best practices
Develop and maintain an integrated master roadmap across workstreams
Manage cross-functional dependencies and priorities
Drive periodic planning and re-prioritization efforts
Ensure delivery within scope, timeline, and budget
Structure teams for clarity, efficiency, and performance
Coach project managers, product managers, and team leads
Establish expectations for deliverables and communication
Address gaps in execution and ownership
Serve as primary point of accountability for program status and outcomes
Deliver executive-level reporting and updates
Translate complex program details into clear, actionable insights
Facilitate alignment and resolve cross-team conflicts
Identify and proactively manage risks, issues, and blockers
Drive mitigation strategies and resolution
Escalate critical issues with recommendations
Ensure timely decision-making across stakeholders
Manage program budget, forecasting, and financial tracking
Oversee vendor performance and deliverables
Ensure alignment between contracts, procurement, and program goals
Support Agile teams and Scrum ceremonies as needed
Assist with project tracking, reporting, and documentation
Monitor progress using Agile metrics and tools
Coordinate communication between technical and business teams

Benefits

Medical (BC-BS), dental, and vision plans to suit your needs.
Generous PTO, paid holidays, and increasing PTO based on years of service.
401(k) plan with company match and auto-enrollment.
Short-term and long-term disability, life insurance, and AD&D insurance.
Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
FSAs, HSAs, wellness programs, and more to enhance your work-life balance.

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