Program Manager

Greenlife Healthcare Staffing • Brooklyn Heights, NY

17h • Hybrid

About The Position

Greenlife Healthcare Staffing is seeking a Program Manager to coordinate the day-to-day implementation of contracted school nursing services, ensuring operational execution that supports consistent coverage, timely communication, and compliance with OSH program requirements. This role focuses on staffing operations, system use, data tracking, and partnership with OSH regional staff to support safe, high-quality nursing care for students.

Requirements

• Bachelor’s degree in Health Administration, Public Health, Nursing, Education, Business, or related field required; relevant master’s degree preferred.
• At least 3–5 years of experience in health, human services, education, or staffing/program management; experience with school health, community health, or large field-based programs strongly preferred.
• Experience coordinating complex schedules and staffing across multiple sites; prior work with public sector contracts or RFP-based services preferred.
• Familiarity with healthcare documentation and information systems; experience with DOE/OSH systems (ASHR, SESIS, Vendor Portal, ANT, WeLearn) a plus.
• Demonstrated ability to use data to monitor operations and support quality improvement.
• Commitment to equity, cultural competence, and serving diverse student and family populations.
• Strong organizational, communication, and relationship-building skills; ability to work effectively with nurses, school staff, and public agency partners.
• Operational excellence and attention to detail.
• Effective cross-functional coordination (staffing, clinical, billing).
• Data-informed planning and problem-solving.
• Clear, timely communication and follow-through.
• Flexibility and responsiveness to changing school and OSH needs.

Responsibilities

• Coordinate staffing operations across assigned components (extended coverage, D75, individualized/ transportation, planned per diem, last-minute per diem), ensuring all assignments posted by OSH are filled with qualified, cleared nurses.
• Work closely with the staffing team to ensure all vendor nurses have current credentials, required OSH training, PETS clearance, and DOE email activation before assignment start.
• Maintain real-time awareness of nurse schedules, vacancies, and absences; manage float pools and last-minute coverage to meet OSH expectations for same-day response.
• Ensure proper use of OSH and DOE systems (Vendor Portal, ANT, ASHR, SESIS successor, WeLearn, OSH forms and submission platforms) by relevant administrative staff and nurses; coordinate access and troubleshoot issues with OSH.
• Support accurate billing workflows, including verification that ANT confirmation numbers are created at the point of service, timesheets are complete and signed, and submissions follow DOE timelines and templates.
• Track and report on key operational and quality metrics (coverage rates, docked hours, training completion, documentation issues, nurse concerns) to the Director of Nursing and OSH as requested.
• Assist in implementing OSH Agency Quality Standards operationally, including planning ahead for predictable surges, supporting equitable staffing across regions, and maintaining reliable communication channels with OSH staff.
• Coordinate logistics for nurse training and retraining sessions (scheduling, attendance, documentation submission within one week) in collaboration with clinical training staff.
• Facilitate communication among nurses, clinical supervisors, training staff, billing, and OSH liaisons to resolve issues quickly and maintain consistent student coverage.
• Participate in CQI activities by compiling data, supporting root-cause analyses, and helping implement process improvements for staffing, documentation, or communication workflows.
• Support compliance with DOE Medicaid, exclusion screening, data privacy/security, and DOE/DOHMH policies by ensuring operational procedures align with contract requirements.

Benefits

• Competitive Compensation: $58.00/hour
• Work Schedule: Full-time (40 hours/week) (hybrid office/field; travel within assigned DOE Nursing Regions)
• Professional Growth: Develop expertise in large-scale public health program operations
• Impactful Work: Ensure reliable nursing coverage for NYC's diverse student population

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees