Program Manager

Sea Mar Community Health Centers • Seattle, WA

21h

About The Position

The Behavioral Health Program Manager (PM) is responsible for the daily management of the outpatient substance use disorder, mental health, and/or child and family programs at their site. They provide administrative supervision to all site staff. They manage the site’s programs according to the policies and procedures outlined in the department manual, and they oversee all outpatient mental health and substance use disorder contracts assigned to the county and/or site. The PM coordinates with the Behavioral Health Regional Director regarding administrative and clinical management procedures relating to clients, and performs additional administrative duties as outlined by Behavioral Health Regional Director or Chief Behavioral Health Officer. As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: Understanding and empathizing with client needs Surpassing client expectations Demonstrating a high level of integrity Exhibiting compassion and commitment Advocating for social justice Taking pride in individual work as well as that of the team Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Requirements

• Must hold a Master’s degree in Social Work, Counseling, Business or related fields. Five (5) years of management or work experience in a supervisory capacity may substitute for education.
• Must have at least two (2) years of management/supervisory experience.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Must have and maintain active First Aid certification.
• Must take a TB test annually and at time of hire.

Nice To Haves

• Bi-cultural, preferred.
• Knowledge and experience working with underserved populations, including migrant or season farm workers, and homeless populations, preferred.
• Bilingual Spanish/English, preferred.
• Mental Health Professional, Chemical Dependency Professional, and Minority Mental Health Specialist certifications are preferred.

Responsibilities

• Provides administrative supervision of all site staff, and may provide clinical supervision of mental health staff as required by WAC.
• Participates in management meetings and staff meetings in order to coordinate effectively with other members of staff and management team.
• Assists in appropriateness of inter-agency referrals, and supports mutual sharing of resources and problem solving regarding clients.
• Ensures compliance with County, State, and other contract requirements in terms of service delivery to clients.
• Administers and implements the policies and procedures of the department, including administrative, personnel, treatment services, and records.
• Ensures staff comply with all ethical standards of Sea Mar and as required by the Department of Health.
• Conducts, on a continuous basis, a quality control review to ensure that staff adheres to procedures established by funding sources and the agency in relation to documentation and reporting of services.
• Coordinates with oversight agencies to ensure quality of care.
• Ensures that all staff training plans and in-service training hours are current in order to comply with WAC requirements.
• Proposes and implements clinical and program policies and procedures in order to meet WAC, (in relation to patient care services, ethical standards, day to day operations and administrative matters), funding source requirements, and agency needs.
• Helps to monitor budget.
• Meets with community agencies and organizations to explain Sea Mar’s services and increase understanding of and proper utilization of our agency’s resources.
• Assists the Behavioral Health Regional Director in hiring for vacant positions at the site.
• Assists in monitoring staff productivity on a weekly and monthly basis.
• Conducts Quality Improvement activities for their site, and attends Quality Improvement meetings in their county.
• Schedules and performs quality assurance reviews as required by WAC on a regularly scheduled basis.
• May provide outpatient evaluations, assessments, and psychotherapy to individuals and families if appropriate and necessary.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Demonstrates knowledge of the principles of growth and development over the life span.
• Able to identify and categorize each patient’s age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
• Provides outreach services to individuals unable to access services at the agency, if necessary. Participates in screening and case-finding activities.
• Consults and collaborates with other professionals/agencies on client evaluations, treatment plans, and follow-up.
• Prepares concise, complete, and timely consumer records, according to agency policy and WAC requirements.
• Provides education and information in the community as needed.
• Assures that all clinical staff meets JCAHO standards in the delivery of clinical services, and maintains updated documentation as required by WAC.
• Reports regularly to Behavioral Health Regional Director on status of their site.
• All other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees