Program Manager

Sev1 Tech•DC Metro Area, DC

12d

About The Position

Sev1Tech is looking for a Program Manager to manage a team providing enterprise IT services for a DHS customer. The project is focused on delivering robust engineering and technical services to support TSA’s IT strategic mission goals. These services include architecture, project management, design, integration, testing, training, implementation support, and transition to an Operations & Maintenance (O&M) contractor. The Program Manager will be accountable for successful team resourcing, resource management, and service delivery - ensuring on-time, within budget, and high quality performance on multiple task orders that will include: System Design and Architecture; Security Engineering; Modernization and Migration; System Upgrades and Lifecycle Engineering; Implementation and Deployment Support; Communication Systems Upgrades and Integration; Pre/Post Transition Support and Restoration Services; Research, Innovation, and Modernization; System Integration and Optimization; Capability Development and Testing; Voice, Video, and Data Communications; ITSM/ITOM Process Engineering; and AI/ML. The Program Manager will organize, direct, and manage task order operations support functions involving multiple complex and inter ‐ related project tasks in both classified and unclassified environments; manage teams of task order support personnel at multiple locations; maintain and manage the client interface at the senior levels of the client organization; meet with customer and contractor personnel to formulate and review task plans and deliverable items; ensure conformance with program task schedules and costs; establish and maintain technical and financial reports to show progress of projects to management and customers; and organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks. Specific job responsibilities include, but not limited to: Providing direction, guidance, and oversight to task order managers, project managers, and program support staff Managing resources across multiple TOs, including budget forecasting and staff utilization Ensuring a clear understanding of roles and responsibilities and that the right people are in the right roles Inculcating and reinforcing a culture of customer and mission focused delivery Aligning customer and contractor team expectations Creating a collaborative, responsive, and supportive team environment Making sure necessary processes, procedures, and tools are in place and maintained Responding in a timely way to meet ad hoc customer needs that arise Providing the customer with visibility into progress and risks Offering customer management strategic inputs to assist in directing the Program Establishing and ensuring adherence to a continuous evaluation and improvement process Providing open channels of communication within the team and between the team and customers Conducting weekly meetings with the contract leadership team and customer on status and performance Submitting reports on contract performance to the customer Mentoring project team staff Leading Monthly Program Reviews with corporate leadership

Requirements

Bachelor's degree (preferably in Information Technology or a related discipline)
10+ years' experience in the federal IT contracting industry
5+ years' experience managing contracts that include a broad range of IT architecture and engineering tasks across the lifecycle
Experience managing teams of 40+ full-time employees
Proven record providing direction, management, and oversight of technical staff and support personnel
Strong problem-solving and analytical skills
Proven record in managing budgets and allocating staff to meet customer priorities
Proven record in developing, maintaining, and reviewing project plans, WBSs, and schedules
Proven record in assisting clients in meeting their mission goals and the needs of their own customers
Excellent communication skills, including the ability to interact effectively with customers at all levels
Strong skills presenting status and decision-support information clearly and concisely for customers
Proven record facilitating/presenting results of research into evolving technologies that enable efficiencies
Success managing projects/programs requiring seamless transitions from engineering to operations
Demonstrated record maintaining visibility into and making customers aware of resource usage
Demonstrated record making adjustments to resource usage based on customer priorities
Experience with infrastructure, systems, and cloud engineering
Experience with federal security requirements, standards, and solutions
Eligibility for Entry on Duty clearance/Ability to Obtain Secret Level Clearance
PMP (Project Management Professional)

Nice To Haves

Experience managing IT contracts for DHS TSA
Experience with ITSM and ITOM process engineering
Experience with DevSecOps practices
Cloud certifications
Networking certifications
Security certifications
Agile and or DevSecOps certifications

Responsibilities

Providing direction, guidance, and oversight to task order managers, project managers, and program support staff
Managing resources across multiple TOs, including budget forecasting and staff utilization
Ensuring a clear understanding of roles and responsibilities and that the right people are in the right roles
Inculcating and reinforcing a culture of customer and mission focused delivery
Aligning customer and contractor team expectations
Creating a collaborative, responsive, and supportive team environment
Making sure necessary processes, procedures, and tools are in place and maintained
Responding in a timely way to meet ad hoc customer needs that arise
Providing the customer with visibility into progress and risks
Offering customer management strategic inputs to assist in directing the Program
Establishing and ensuring adherence to a continuous evaluation and improvement process
Providing open channels of communication within the team and between the team and customers
Conducting weekly meetings with the contract leadership team and customer on status and performance
Submitting reports on contract performance to the customer
Mentoring project team staff
Leading Monthly Program Reviews with corporate leadership