Program Manager

Northeastern University • Newton, MA

27d

About The Position

About the Opportunity Job Summary Reporting to the Senior Director of the Family Philanthropy Program, the Program Manager (PM) will work closely with the Senior Director, the Associate Directors, the Assistant Director, the Family Philanthropy Program, as well as other senior development officers, academic leaders across campus, Office of Alumni Relations, Office of the Senior Vice President for University Advancement, Office of the Provost, and Office of the President. The position requires a personable, energetic individual who is eager to contribute through excellent interpersonal, written and oral communication skills, and collaborative interaction with other members in Advancement, academic departments, and external constituents. The PM will manage and execute the Family Fellows program. They will manage communications, invitations and logistics for events, and stewardship. The PM will make recommendations for growing the Family Fellows program. The PM is also responsible for coordinating the Family Fellows and Leadership Relations VIP Commencement seating arrangements. The PM will manage parent giving data and will help drive a calendar and strategy of tracking metrics and strategic analysis for Family Philanthropy team. The PM manages the gift pyramid and pipeline data, as well as reporting out on that data. The PM will assist in assuring the integrity of the parent data (both research and giving). The PM will assist in collecting benchmarking data. The PM will drive the Family Philanthropy communications calendar, coordinate solicitations communications and calendar with Annual Giving, and draft Family Philanthropy communications with team input. The PM will maintain the FP website and make recommendations about marketing materials. The Program Manager will provide key support to three or more development staff members. They will act as the lead to track metrics for the Family Philanthropy team and create and send reports to the Senior Director as well as the SVP and VP of Advancement. They will prepare materials for events and meetings, and oversee research and preparation of briefing materials for meetings and events with donor prospects. The PM will serve as a frequent contact with families, donors, and prospects.

Requirements

• Bachelor’s Degree required; two to four (2-4) years of professional experience preferably in higher education and/or development required.
• The university is seeking a highly motivated, entrepreneurial, energetic individual who can think independently and analytically.
• Ability to manage and facilitate an intense workload and produce quality results in a fast-paced environment.
• Must be able to manage multiple priority projects at once with ease and efficiency.
• Must be proactive, anticipate problems, be resourceful, and work effectively with colleagues and external constituents at all levels.
• Strong interpersonal skills necessary for building relationships with external (donors, prospects, trustees) and internal (senior administration, deans, faculty, staff, colleagues) constituents.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Highly collaborative in approach.
• Ability to exercise good judgment when dealing with confidential and sensitive material.
• Proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.

Nice To Haves

• Experience with SalesForce, C-vent, Marketing Cloud a plus.

Responsibilities

• Family Fellows Program and Events Management Manage and execute Family Fellows communications, events, and stewardship in collaboration with the Family Philanthropy team. The PM will make recommendations for growing the Family Fellows program. The PM is responsible for coordinating but not limited to the Family Fellows Friends and Family Weekend reception, Family Fellows Summit & Beanpot, VIP Commencement seating arrangements, and for assisting with FF and VIP family photos with the president.
• Database and Prospect Management, Communications Data: Help drive a calendar and strategy of tracking metrics and strategic analysis for Family Philanthropy team. The PM manages fundraising reports and pipeline data. The PM will assist in assuring the integrity of the parent data (both research and giving). The PM will assist in collecting benchmarking data. The PM will be responsible for creating reports based on these metrics for the Senior Director. Design and extract reports to oversee and monitor strategic activity with prospects and donors. Monitor and implement systems to ensure strategic follow up by senior staff and faculty.
• Communications: drive the Family Philanthropy communications calendar, coordinate solicitations communications and calendar with Annual Giving, and draft Family Philanthropy communications with team input. Maintain the FP website and make recommendations about marketing materials. Prepare briefing materials for events and meetings. Oversee research and preparation of briefing materials for meetings and events with donor prospects, ensuring that data is accurate and up to date. Serve as frequent contact with alumni, donors, and prospects.
• Administrative Support Provide key support and management of logistics to Family Philanthropy Program staff. Manage calendars, compile expense reports, enter contact reports, and prepare gift documentation. Reconcile monthly expenses and departmental budget. Act as a liaison with units across the university and pull lists of parents for other units as needed. Serve as a key point of contact for gift processing and stewardship issues.

Benefits

• Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level