Program Manager

C2 GPS- Alamo Workforce•San Antonio, TX

About The Position

Overview: This position manages programmatic requirements of Workforce Investment Act, Welfare Transition, SNAP, or targeted programs and supervises unit to achieve and/or exceed goals established. Essential Duties and Responsibilities: · Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and guidance for the identified program. Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction. Work closely with Quality Manager to ensure program compliance. May be responsible for managing the Community Work Experience Program (CWEP). · Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success. Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements. Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements. Be the point person for programmatic issues and resolutions. · Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program. · Be actively engaged within all relevant operations that lead to the success of staff, communities, centers, and the system. This predominantly is achieved through effective leadership, sound analysis, and outstanding communication. Analyze programmatic and other related data, identify trends; and mobilize staff to take action. · Supervise, manage, and direct the work and function of unit team to ensure benchmarks are achieved and/or exceeded. Main function of unit is to handle the necessary tracking of customer participation activities and hours to allow career counselors to concentrate on providing the best services to businesses and job seekers. Unit is also responsible for conducting internal file audits at each center. Be the point person for utilizing WT/SNAP data base tracking system or similar tool to monitor program participant engagement. Review performance data for trends; provide technical assistance for identified areas of non-compliance/low performance. Effectively communicate actions needed to correct deficiencies. · Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timelines. · Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data. Develop & provide performance summary to Managing Director by the 10th workday of each month. Performs other related duties as assigned.

Requirements

Bachelor degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.
Strong leadership skills, ability to motivate staff and provide advice to management.
Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
Ability to develop strategies and solutions.
Strong knowledge of effective management techniques and practices, including: planning, strategy development and implementation, assessment of outcomes and accountability.
Valid driver’s license with good driving record.
Must be organized and detail oriented.

Nice To Haves

Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.
Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
Bilingual in English and Spanish preferred.

Responsibilities

Manage the applicable program to meet/exceed defined goals.
Maintain subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and guidance for the identified program.
Communicate new and/or modified policies and procedures to staff.
Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
Work closely with Quality Manager to ensure program compliance.
May be responsible for managing the Community Work Experience Program (CWEP).
Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success.
Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures.
Evaluate compliance with policies and procedures and adherence to contract requirements.
Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained.
Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements.
Be the point person for programmatic issues and resolutions.
Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations.
Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training.
Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program.
Be actively engaged within all relevant operations that lead to the success of staff, communities, centers, and the system.
Analyze programmatic and other related data, identify trends; and mobilize staff to take action.
Supervise, manage, and direct the work and function of unit team to ensure benchmarks are achieved and/or exceeded.
Main function of unit is to handle the necessary tracking of customer participation activities and hours to allow career counselors to concentrate on providing the best services to businesses and job seekers.
Unit is also responsible for conducting internal file audits at each center.
Be the point person for utilizing WT/SNAP data base tracking system or similar tool to monitor program participant engagement.
Review performance data for trends; provide technical assistance for identified areas of non-compliance/low performance.
Effectively communicate actions needed to correct deficiencies.
Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff.
Ensure appropriate actions are taken to avoid monitoring findings.
Review and implement internal systems geared toward reducing and/or eliminating findings and observations.
Ensure that state and local corrective actions are completed within required timelines.
Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data.
Develop & provide performance summary to Managing Director by the 10th workday of each month.
Performs other related duties as assigned.