Program Manager

SS&C • Waltham, MA

4d • Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Program Manager Locations : Waltham MA OR Boston | Hybrid 6x a month (Hiring locally only) Get To Know Us: SS&C Eze develops state of the art trading platform solutions for financial markets, and our Program Management team is at the heart of it all. We’re in search of someone with experience managing complex software projects to join our team as a Program Manager. The Program Management team serves as the cross-functional coordination point for delivery of product releases and large-scope software development projects. Program managers make use of our well-defined processes to drive R&D efforts and ensure all key aspects of a project are handled effectively and coordinated between product management, development and QA. We collect data and use it to assess status against goals and identify risks and impediments, and we use the information to help teams deliver successful project outcomes. This role will be based in our Boston and/or Waltham offices. Employees typically split their time between working in office and working from home.

Requirements

• Bachelor’s Degree in computer science, program / project management, or a related field
• 5 years experience managing complex software development projects with modern technologies
• Strong understanding of key software development concepts and technologies, in particular among the following:
• Knowledge of distributed service-oriented systems
• Knowledge of scale and performance management of large-scale systems
• Knowledge of distributed event store and stream-processing platform (e.g. Kafka, Pulsar)
• Knowledge of databases (SQL and No-SQL)
• Excellent communication skills
• Strong attention to detail
• Data-centric and metrics-oriented focus
• Excellent problem-solving skills

Responsibilities

• Oversee large projects, across all geographic locations, usually coordinating with self-managing teams, product managers, and Dev leads.
• Understand the subject matter area associated with each project's functional area - in other words understand product management roadmap / strategy related to that area and provide feedback related to plans.
• Understand the technologies and development techniques used to deliver projects. Be able to follow discussions about technical direction, tradeoffs, and related risks and impediments.
• Rigorously track all project tasks - via Jira and project plans, maintaining detail on ownership and target dates, and recognizing / recording any related slips, risks and impediments.
• Collect metrics from teams and analyze to determine potential areas of team performance improvement and to understand what if anything is off track.
• Drive resolution of impediments raised by team members and stakeholders - making sure they are recorded, escalated to PMO program managers and team leadership, and track through to resolution
• Help teams prioritize work; assist with setting task priorities and order of execution.
• Help teams coordinate dependencies with other project teams, programs, and stakeholders. Make sure team members are appropriately responsive.
• Provide feedback to PMO leadership on how well processes work, and any related issues that should be addressed. Report non-standard processes being used within a project to program management, and offer insights into whether these processes are effective
• Record / verify data with program management for metrics use. Propose metrics improvements and suggest modifications / additions to related data that should be collected.
• Coordinate with PMO to identify ways to hold teams and individuals accountable, and to effectively communicate them to the teams / individuals
• Coordinate with scrum team stakeholders (PM / Dev / QA) to ensure full open communication and agreement on status and team effectiveness

Benefits

• Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager