program manager – Latin America & Caribbean

Starbucks Coffee Company•Coral Gables, FL

4d•Hybrid

About The Position

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. We’re looking for a Program Manager who enjoys working across teams on innovative, fast‑moving, cross‑functional programs. In this role, you’ll help bring customer experiences like Starbucks Digital Solutions (POS and Loyalty) to life across Latin America and the Caribbean (LAC), while also supporting regional operations services projects and initiatives. The right person for this role is a strong communicator who’s comfortable partnering with senior stakeholders both internally and with licensee partners. You bring solid project management experience, enjoy improving processes, can break down complex problems, and stay organized while juggling multiple priorities. This role is ideally based in Miami (Coral Gables), though Seattle is also an option. You’ll be working primarily on an Eastern Time (EST) schedule.

Requirements

8 yrs application of industry-based project management methodologies and tools.
8 yrs managing complex large-scale business projects.
8 yrs building and mentoring teams.
6 yrs Mentoring other project managers in program and project management.
8 yrs General business experience in large, matrixed organizations.
Willingness to travel up to 30% internationally
Fluent in English, both written and verbal

Nice To Haves

Fluency in Spanish strongly desired. Portuguese also preferred

Responsibilities

Manage Complex Projects - Ability to manage competing priorities and adjust to changes in scope/priority with a positive & productive attitude. Lead cross functional project teams.
Design Process - Analyze problems, identify issues, summarize findings, recommend courses of action, and lead the team in designing & implementing new processes.
Project Management - Contribute to the development of standards, processes, tools and training to support the development of core projects in LAC Ops Services. Mentor partners who want to develop project management skills.
Courage & Influence - Build relationships with stakeholders to provide strategic and tactical advice on program/project planning and execution. Not afraid to challenge the status quo and face the tough conversations when projects may not be meeting the deliverables.
Program Planning, Governance & Alignment
Collaborate with dynamic stakeholders to define program scope, deliverables, and critical paths; develop schedule, budget, and resource plan.
Implement a governance and reporting structure; optimize talent, materials, and budget across the program; help define program costs and secure funding.
Collaborate with IT and business leadership on annual strategic planning; with the program portfolio manager, drive project ideation and support business cases/ROI.
Ensure proposed projects align to the program roadmap and goals, and to business unit/functional/company strategies; communicate alignment to relevant stakeholders.
Develop a deep understanding of projects within the program and the broader IT portfolio, including cross program synergies and dependencies.
Program Execution & Delivery
Autonomously and appropriately applies knowledge, processes, skills, tools and techniques to meet program goals.
Oversee day to day planning and management of one or more programs in the IT portfolio (SDS); lead multiple efforts simultaneously (with complexity as a limiting factor).
Serve as project manager for initiatives; perform core PM duties (approval & funding gates; detailed budget, timeline, task driven schedule, RACI, resource and communication plans); manage analysis/design → build → test → deployment.
When leading Agile, partner closely with the scrum master and product owner; partner with functional managers to ensure required skillsets and resources.
Bring people together to collaborate across functions; remove roadblocks and address future impediments; nimbly adapt to shifting priorities while assessing overall program health.
Ensure status reports and quarterly updates are relevant, transparent, and add value.
Process & Standards Design
Analyze problems, identify issues, summarize findings, recommend actions, and lead the team in designing and implementing new processes.
Contribute to standards, processes, tools and training supporting core projects in LAC Ops Services; mentor partners developing project management skills.
Influences and advances of project and program management methodologies at Starbucks.
Leadership, Team Management & Communication
Leads high performing, cross functional, often globally distributed teams to deliver a complex, multiyear, multifaceted program; works independently; leads by example; sets expectations and holds teams accountable.
Autonomously drives alignment across multiple senior leaders; influences cross functional teams; understands, cultivates and influences stakeholder communities.
Understands and shares reasoning behind key organizational policies, practices, procedures and cultures to navigate formal and informal channels; read the room.
Engages in difficult conversations that result in positive, actionable outcomes; seeks and provides honest, transparent feedback.
Drives decision making that favors compromise and alignment, and balances risk and uncertainty across multiple projects, programs and functions.
Role models a positive, productive work environment; adjusts to team dynamics and coach's others to do the same; good facilitation and written/verbal communication; brings energy by inspiring optimism, creativity, shared commitment, and growth through times good and bad; navigates complex and diverse landscapes effectively.
Technical & Tool Acumen
Remains current and shares expert level knowledge on project and program management standards and methodologies; deep understanding of technology programs and portfolio management practices; expert level knowledge of project lifecycle management.
Clear understanding of project activities: solution analysis & design; enterprise, solution & infrastructure architecture; systems integration; data conversion & migration; environment management & build processes; deployment planning & execution.
Expertise in project and program managment tools; advanced Word, Excel, PowerPoint; experience with Smartsheet, Tableau, Power BI a strong plus.
Financial Planning & Funding
You will leverage your financial expertise by helping to define program costs and secure program funding.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.