Program Manager

Horizon Services, Inc.•Hayward, CA

19d•Onsite

About The Position

This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position. In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Requirements

BA/BS, LVN or a combination of related education and experience, preferred.
Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 day of employment
3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
Required: CPR/First Aid certification
Valid California driver’s license with a good driving record and car insurance
Must be able to stay awake and alert during the shift.
Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing
Sleeping on the job is not be permitted
Must be able to physically assist clients in their efforts to exit the facility in case of emergency
Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
Must be able to drive a passenger van and have a valid California Drivers License
Must be able to use a standard telephone, transfer call, take & relay messages.
Ability to effectively utilize verbal de-escalation techniques
Ability to train supervisees and other program staff in verbal de-escalation techniques effectively
Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed
Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed
Ability to function as a team member and cooperate with other staff and agencies
Ability to listen to others and to act decisively on information received
Ability to follow written and verbal directions
Ability to control emotions in situations of conflict
Ability to handle stressful situations in a professional manner
Ability to process and develop appropriate conclusions
Ability to set priorities and carry through goals to completion
Ability to train and supervise others
Ability to work with diverse populations and people with disabilities
Ability to accurately document verbal and written information received
Ability to maintain a positive attitude
Flexibility to work with program and schedule change
Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.
Experience with co-occurring in a residential setting
Demonstrate ability to engage and support clients with challenging behaviors
Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
Ability to work effectively both individually and as part of a diverse team.
Experience with evidence based practices and de[1]escalating clients
Ability to communicate effective cross-functionally – knows who needs to know what.
Able to exercise good judgment and maintain healthy boundaries with clients.
Able to stay awake and alert during shift
Good computer skills: word, data entry, write reports
Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

Responsibilities

People Management- hire, train and develop a high performing Direct Service team
Client Care- ensure high level of services to clients
Safety & Security of Staff and Clients
QA & Compliance- follows and enforces program policies and procedures
Recruit, interview, and hire direct service positions in coordination with the ADIOS.
Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours
Daily review of timecards, correct missed punches and approved time off requests as appropriate
Provide new hire orientation and training for all direct service staff.
Provide ongoing feedback to direct service staff., manage direct service staff. performance and professional development processes for direct service staff. With assistance from ADIOS.
Develop, maintain, and ensure compliance with Horizon Services employee handbook
Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
Provide schedule coverage for all direct service staff duties and responsibilities as needed
Provide on-call consultation and support for direct service staff during non-regular work hours
Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
Provide crisis support intervention and de-escalation of conflict as needed
Ensure orientation is provided for all new clients within required time frame
Develop knowledge of community resources related to health, mental health, finances, case management, and housing
Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
Provide periodic inspection of grounds and facility to assure security and safety
Monitor clients to ensure appropriate supervision and knowledge of clients and activities
Facilitate conflict resolution meetings with staff and clients as needed
Punctuality and attendance to perform duties as scheduled
Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
Participate in regular staff meetings, clinical supervision, and trainings
Receive, acknowledge and address client complaints in a timely manner as needed
Ensure adequate documentation of services by direct service staff, perform random audit of files
Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
Other support and supervisory duties as assigned by the ADIOP and/or CPO

Benefits

Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
PTO and Holiday pay.
Retirement benefits after 6 months of service.
Training and CEU opportunities.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

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