Program Manager

TM Forum

About The Position

TM Forum is a global alliance of telco and tech companies, leading the industry in defining the building blocks for new operating models, impactful new partnerships, and advanced software platforms. TM Forum helps its members unlock the value of data to create nearly endless opportunities for players across the communications ecosystem. At DTW – Ignite, Accelerate and Collaboration events, TM Forum provides a platform for industry change-makers to share ground-breaking innovation, market developments, product launches and business transformation journeys. We are the only industry body to count the world’s top 10 CSPs and all the key hyperscalers as active, strategic members. With over 800 members, we are on a mission to reinvent the telco industry as a vibrant part of the digital landscape – and a driving force in shaping its future. To find out more, visit: tmforum.org. We are seeking a highly motivated and results-driven Program Manager to join our Project Management Office. This critical role is responsible for leading the delivery of one of TM Forum’s three flagship Missions: Composable IT & Ecosystems, Autonomous Networks, or AI & Data Innovation. The Program Manager will drive the end-to-end execution of the Mission, translating strategic objectives into actionable plans and delivering high-impact outcomes. This includes shaping and implementing a cohesive program strategy that leverages the Forum’s global capabilities, assets, and market influence to meet defined goals. The role requires effective coordination with fellow Mission Program Managers to ensure strategic alignment, avoid duplication, and focus efforts on building a diverse and engaged community of member professionals. Working in close partnership with the Co-create, Innovation, Educate and Scale leaders, the Program Manager will take the Mission strategy and establish a clear roadmap, and take full accountability for the timely delivery of program outputs. The role also involves collaboration with the Events and Insights teams to curate relevant content that supports the Mission objectives, and with Regional Directors to capture local insights and maximize global impact. Additionally, the Program Manager will ensure that marketing, sales, and member-facing teams are well-equipped to support and promote the Mission effectively.

Requirements

Strategic, high-energy leader with a proven track record of driving complex, multi-stakeholder programs to successful outcomes—particularly in telecoms or digital transformation contexts.
Self-motivated and entrepreneurial, with the ability to think strategically, operate autonomously, and galvanize cross-functional and matrix teams toward a shared vision.
Strong consultative approach, with experience working face-to-face with members or clients to build trusted, long-standing relationships.
Excellent communicator with the gravitas and executive presence to engage effectively at all levels, including C-suite.
Experienced team builder and motivator, skilled at navigating conflicting priorities, inspiring participation, and aligning diverse stakeholders to common goals.
Deep understanding of agile methodologies, and business change management practices.
Highly organized and outcome-focused, thriving in fast-paced, collaborative environments where clarity, adaptability, and momentum are essential.
Passionate about creating real industry-level impact, with a strong alignment to TM Forum’s values and mission.
Ideally a strong understanding of Atlassian toolsets e.g. Confluence, Jira.

Nice To Haves

PMP, MSP, SAFe, or equivalent certifications are a plus.

Responsibilities

Responsible for overseeing the coherent delivery of a Mission and is accountable for the quality, relevance, and impact of its outputs.
Take the Mission strategy and translate this into a cohesive, value-driven plan for the Mission, leveraging TM Forum’s matrix structure and member ecosystem.
Align the Mission’s roadmap and outputs with TM Forum’s overall strategic direction and the needs of members.
Collaborate closely with fellow Program Managers to manage interdependencies, avoid duplication, and identify joint opportunities.
Lead the end to end planning, delivery, and governance of the Mission program—ensuring timelines, milestones, resources, and deliverables are tracked and optimized.
Provide visibility and communication around progress, risks, and benefits realization.
Coordinate a portfolio of projects and assets that support the Mission’s roadmap.
Ensure all workstreams within the Mission follow agreed collaboration methodologies and quality standards.
Responsible for reporting on KPI’s, key results and success criteria for the Mission.
Build and maintain a healthy, diverse, and engaged community of members across regions, company types, and domains.
Inspire and support member professionals to participate meaningfully in co-creation and innovation activities.
Act as the primary point of contact internally for Mission stakeholders, fostering strong relationships and alignment.
Work closely with TM Forum teams including Events, Insights, CTO, Product, Innovation, Marketing, Educate and Membership to drive Mission success.
Ensure regional needs are considered by engaging with Regional Directors.
Co-create go-to-market strategies with marketing and commercial teams to drive adoption and visibility of Mission outputs.